Application Analyst Intermediate - Epic - Orders

Cone Health; Greensboro (NC); On-site; USD 70,000 - 90,000; Full time

Job summary

Cone Health is seeking an Application Analyst Intermediate based in Greensboro, North Carolina, to enhance the performance of clinical and business applications. This role involves gathering user needs, optimizing applications, and ensuring they meet organizational demands.

The ideal candidate will have a Bachelor's degree and at least 2 years of experience in application support. Responsibilities include conducting workflow analysis, preparing test scripts, and providing technical troubleshooting for applications used in healthcare.

Qualifications

• Bachelor's Degree or equivalent experience in relevant field.
• Minimum of 2 years of experience in a related role.
• Maintaining clinical licensure appropriate to education and training.

Responsibilities

• Collaborates with technical and end-user groups for application effectiveness.
• Conducts workflow analysis and report details for system design.
• Translates business functionality into system configurations.

Skills

Technical application support

Data analysis

Healthcare applications

Workflow translation

Education

Bachelor's Degree or equivalent experience

Job description

The Application Analyst Intermediate provides technical application support for complex clinical and/or business applications in order to improve their overall performance and ensure they are meeting the organization's needs. Working under moderate supervision, this role gathers, analyzes and evaluates user needs, and implements, optimizes, supports, and troubleshoots clinical and/or business applications.

Essential Job Function

• Collaborates with internal and external technical and end user groups to ensure applications and other third-party systems meet the organization's clinical and business needs when building and implementing the system.
• Performs in-depth analysis of end user department workflows, data collection, report details and other technical issues as they relate to design and build decisions as well as involves complex qualitative and quantitative analysis on data and information collected as part of application requirement gathering.
• Understands and translates the business/clinical functionality into system configuration and workflow.
• Prepares and executes test scripts for application testing, new release testing, integration testing, and user acceptance testing.
• Documents test results, design, change control, system problems, and internal procedures according to departmental standards.
• Provides technical application support, triage, and troubleshooting for complex applications as well as monitors the systems for data quality, efficiency, operation, and data integrity, and appropriately escalates issues/problems.
• Maintains knowledge of new technical concepts and solutions and their application to healthcare.
• Assists with implementation and support of third-party systems.
• Provides the necessary experience and knowledge to ensure ALL aspects of the application integrate with the other cross-functional applications utilized by the organization.
• Performs other duties as assigned.

Education

• Required: Bachelor's Degree or equivalent experience in relevant field

Experience

• Required: 2 years

Licensure/Certification/Listing

• Required: Clinical employees must maintain licensure appropriate to clinical education and training, without lapse. For Cone HealthLink (CHL) / Epic applications, must satisfactorily complete required Epic certification testing within the timeframe specified in the Epic Certification commitment policy.