Application Analyst Intermediate - EPIC - ASAP Application

Cone Health Medical Group; Greensboro (NC); On-site; USD 65,000 - 90,000; Full time

Job summary

Cone Health Medical Group is seeking an Application Analyst Intermediate to provide technical application support for complex clinical and business systems, ensuring performance and alignment with the organization’s needs. Under moderate supervision, you will gather user needs, analyze workflows, and implement, optimize, and troubleshoot applications.

You will collaborate with IT and clinical/end-user teams, prepare test scripts, document results, monitor data quality, and assist with

Qualifications

• Bachelor's Degree or equivalent experience in relevant field.
• 2 years of experience in application support.
• Epic certification testing within TIMEFRAME policy requirements.

Responsibilities

• Collaborates with technical and end user groups to ensure applications meet organizational needs.
• Performs in-depth analysis of end user workflows, data collection, and report details relating to design and build decisions.
• Translates business/clinical functionality into system configuration and workflow.
• Prepares and executes test scripts for application testing, new release testing, integration testing, and user acceptance testing.
• Documents test results, design changes, system problems, and procedures.
• Provides technical application support, triage, and troubleshooting for complex applications; monitors data quality and integrity; escalates issues as needed.
• Maintains knowledge of new technical concepts and healthcare applications.
• Assists with implementation and support of third-party systems.

Skills

End user analysis

Data analysis

Test scripting

Troubleshooting

Education

Bachelor's degree or equivalent

Job description

The Application Analyst Intermediate provides technical application support for complex clinical and/or business applications in order to improve their overall performance and ensure they are meeting the organization?s needs. Working under moderate supervision, this role gathers, analyzes and evaluates user needs, and implements, optimizes, supports, and troubleshoots clinical and/or business applications.

Essential Job Function

• Collaborates with internal and external technical and end user groups to ensure applications and other third-party systems meet the organization?s clinical and business needs when building and implementing the system.
• Performs in-depth analysis of end user department workflows, data collection, report details and other technical issues as they relate to design and build decisions as well as involves complex qualitative and quantitative analysis on data and information collected as part of application requirement gathering.
• Understands and translates the business/clinical functionality into system configuration and workflow.
• Prepares and executes test scripts for application testing, new release testing, integration testing, and user acceptance testing.
• Documents test results, design, change control, system problems, and internal procedures according to departmental standards.
• Provides technical application support, triage, and troubleshooting for complex applications as well as monitors the systems for data quality, efficiency, operation, and data integrity, and appropriately escalates issues/problems.
• Maintains knowledge of new technical concepts and solutions and their application to healthcare.
• Assists with implementation and support of third-party systems.
• Provides the necessary experience and knowledge to ensure ALL aspects of the application integrate with the other cross-functional applications utilized by the organization.
• Performs other duties as assigned.

Education

• Required: Bachelor's Degree or equivalent experience in relevant field

Experience

• Required: 2 years

Licensure/Certification/Listing

• Required: Clinical employees must maintain licensure appropriate to clinical education and training, without lapse. For Cone HealthLink (CHL) / Epic applications, must satisfactorily complete required Epic certification testing within the timeframe specified in the Epic Certification commitment policy.