Applications Processing Supervisor

City of New York; New York (NY); On-site; USD 55,000 - 63,000; Full time

Job summary

SmartRecruiters, Inc. in New York, NY seeks a Principal Administrative Associate to supervise the Application Processing team under the Bronx Director of Operations.

You will oversee filings, cash handling, and customer inquiries, while coordinating daily workload and ensuring compliance with borough procedures. The position offers hybrid work with up to two remote days per week and opportunities within civil service pathways.

Qualifications

• Bachelor’s degree and two years of clerical/administrative experience, with supervisory duties.
• Associate degree and three years of clerical/administrative experience, including one year supervising staff.
• High school diploma and four years of clerical/administrative experience, including one year supervising.

Responsibilities

• Supervise the Application Processing team.
• Process Initial filings, Demos, Initial/Renewal Permits, PAA filings.
• Assign, review and accept items in eSubmit.
• Handle Borough Office cashier transactions.
• Manage safe and petty cash daily.
• Distribute daily workload and review lockbox reconciliations.
• Run ACRAF and Daily Cash Receipts Lockbox Summary.
• Respond to customer service inquiries by email and phone.

Skills

Team supervision

Cash handling

Customer service

Administrative support

Communication

Education

Bachelor's degree

Associate degree

High School diploma

Tools

eSubmit

DOB NOW PACO

PW2 filings

Job description

• Job Category: Administration & Human Resources
• Salary Band: $60,000 to $70,000
• Compensation: USD 55,105 - USD 63,371

Job Description

Under general supervision to the Bronx Director of Operations and Service Manager, the candidate will be responsible for:

• Supervise the Application Processing team
• Process Initial filings, Demos, Initial/Renewal Permits, PAA filings submitted through e-Submit as well as dropped off in the Borough Office
• Assign, Review and accept required items in eSubmit
• Handle Borough Office cashier transactions
• Process DOB NOW PACO/Permits (Initial & Renewal) Pro-Cert w/PW2 filings
• Manage the safe and ensure all checks are properly stored, locked, and petty cash verified daily
• Distribute daily workload to Application Processing team
• Verify and review lockbox reconciliations for the Application Processing team
• Run ACRAF and complete the Daily Cash Receipts Lockbox Summary
• Perform bank deposits whenever necessary
• Email Weekly Administration to Fiscal daily
• Respond to customer service inquiries via email and phone and provide in-person assistance to applicants and homeowners as needed
• Distribute supplies to the Application Processing team
• Act as a backup to the Service Manager
• Special projects as needed

CIVIL SERVICE STATUS

Only those who are permanent in the Principal Administrative Associate civil service title, applicants who are reachable on the Principal Administrative Associate open competitive list, and applicants as indicated below will be considered.

Candidates who are permanent in comparable civil service titles may be considered for title change under rule 6.1.9 of the Personnel Rules and Regulations of the City of New York.

REMOTE WORK

This position may be eligible for remote work up to 2 days per week, pursuant to the Remote Work Pilot Program.

PRINCIPAL ADMINISTRATIVE ASSOC - 10124

Qualifications

1. A baccalaureate degree from an accredited college and two years of satisfactory full-time progressively responsible clerical/administrative experience, one year of which must have been in an administrative capacity or supervising staff performing clerical/administrative work of more than moderate difficulty; or
2. An associate degree or 60 semester credits from an accredited college and three years of satisfactory full-time progressively responsible clerical/administrative experience including one year of the administrative supervisory experience described in "1" above; or
3. A four-year high school diploma or its educational equivalent approved by a state's department of education or a recognized accrediting organization and four years of satisfactory full-time progressively responsible clerical/administrative experience including one year of the administrative supervisory experience as described in "1" above; or
4. Education and/or experience equivalent to "1", "2", or "3" above. However, all candidates must possess the one year of administrative or supervisory experience as described in "1" above. Education above the high school level may be substituted for the general clerical/administrative experience (but not for the one year of administrative or supervisory experience described in "1" above) at a rate of 30 semester credits from an accredited college for 6 months of experience up to a maximum of 3 year.

Additional Information

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.