Applications Engineer: Industrial Automation Solutions

Instrumart, Inc.; Burlington (VT); Sur place; USD 65 000 - 85 000; Plein temps

Avantages offerts par ce poste

Medical, Dental, and Vision coverage

401(k) matching

Paid time off and holidays

Parental leave and wellness resources

Employee referral programs

Résumé du poste

Instrumart, Inc. is seeking a customer-focused sales and product support professional in Burlington, VT. You will assist with leads, analyze applications, and prepare quotations while coordinating pricing and service with internal teams.

This role emphasizes technical acumen and strong communication to ensure customer satisfaction. You'll collaborate across departments, support shipping, and occasionally perform product testing and calibration to meet customer demands.

Qualifications

• Associate’s degree in Mechanical, Electrical, or General Engineering required.
• Bachelor’s degree preferred.
• Previous sales and product support experience, along with product management experience, preferred.
• Strong technical skills and business acumen.
• Excellent time and workload management skills.
• Customer service-oriented and detail-focused.
• Excellent verbal and written communication skills.

Responsabilités

• Provide sales and service support to incoming leads by phone, website, and chat platforms.
• Strategize solutions for applications through engineering analysis and provide quotations and post-sale support.
• Collaborate with departments to ensure pricing, purchasing, and service accuracy.
• Review cost accounting on sales orders to ensure profitability.
• Liaise with vendors for sales, service, discount structures, and pricing.
• Assist with go-to-market strategies, product documentation, and pricing.
• Support shipping with parts verification on orders and shipments.
• Test and verify products received from vendors and customers.
• Occasionally perform production, calibration, and modification of components.

Connaissances

Strong technical skills

Customer service oriented

Verbal and written communication

Time and workload management

Independent and team player

Detail oriented

Learn new product technologies

Critical-thinking

Formation

Associate’s degree in Mechanical, Electrical, or General Engineering

Bachelor’s degree preferred

Sales and product support experience preferred

Description du poste

Instrumart, Inc. is seeking a customer-focused sales and product support professional in Burlington, VT. You will assist with leads, analyze applications, and prepare quotations while coordinating pricing and service with internal teams.

This role emphasizes technical acumen and strong communication to ensure customer satisfaction. You'll collaborate across departments, support shipping, and occasionally perform product testing and calibration to meet customer demands.