Applications Engineer

Instrumart, Inc.; Burlington (VT); On-site; USD 65,000 - 85,000; Full time

Benefits offered by this job

Medical, Dental, and Vision coverage

401(k) matching

Paid time off and holidays

Parental leave and wellness resources

Employee referral programs

Job summary

Instrumart, Inc. is seeking a customer-focused sales and product support professional in Burlington, VT. You will assist with leads, analyze applications, and prepare quotations while coordinating pricing and service with internal teams.

This role emphasizes technical acumen and strong communication to ensure customer satisfaction. You'll collaborate across departments, support shipping, and occasionally perform product testing and calibration to meet customer demands.

Qualifications

• Associate’s degree in Mechanical, Electrical, or General Engineering required.
• Bachelor’s degree preferred.
• Previous sales and product support experience, along with product management experience, preferred.
• Strong technical skills and business acumen.
• Excellent time and workload management skills.
• Customer service-oriented and detail-focused.
• Excellent verbal and written communication skills.

Responsibilities

• Provide sales and service support to incoming leads by phone, website, and chat platforms.
• Strategize solutions for applications through engineering analysis and provide quotations and post-sale support.
• Collaborate with departments to ensure pricing, purchasing, and service accuracy.
• Review cost accounting on sales orders to ensure profitability.
• Liaise with vendors for sales, service, discount structures, and pricing.
• Assist with go-to-market strategies, product documentation, and pricing.
• Support shipping with parts verification on orders and shipments.
• Test and verify products received from vendors and customers.
• Occasionally perform production, calibration, and modification of components.

Skills

Strong technical skills

Customer service oriented

Verbal and written communication

Time and workload management

Independent and team player

Detail oriented

Learn new product technologies

Critical-thinking

Education

Associate’s degree in Mechanical, Electrical, or General Engineering

Bachelor’s degree preferred

Sales and product support experience preferred

Job description

About Us

Instrumart is a leading supplier of industrial instrumentation and process control equipment, helping customers measure, monitor, and control critical processes with confidence. We specialize in a broad range of instrumentation, including flow, level, pressure, temperature, analytical, data acquisition, and automation technologies. Backed by experienced application engineers and a wide selection of industry-leading products, Instrumart provides expert technical guidance and solutions for customers across diverse industrial markets.

Visit our website: instrumart.com

Job Description

Responsibilities

• Provide sales and service support to incoming leads by phone, through our website, and via our online chat platform
• Work with customers to strategize solutions for their application challenges through engineering analysis, and provide application quotations and post-sale product support
• Collaborate with supporting departments to ensure accurate pricing, purchasing, and service for customers
• Review cost accounting on sales orders to ensure profitability on each transaction
• Serve as the liaison between Instrumart and our vendors for sales, service, discount structures, and pricing
• Work with management, marketing, and website teams to establish go-to-market strategies, product documentation, and pricing
• Assist the shipping department with the pulling and verification of parts on sales orders and incoming shipments
• Test and verify products received from vendors and customers
• Occasionally perform production, calibration, and modification of existing components to meet application demands

Requirements

• Strong technical skills and business acumen
• Excellent time and workload management skills
• Customer service-oriented
• Strong critical-thinking skills, using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems
• Ability to quickly and efficiently learn new product technologies
• Demonstrated initiative and ability to work both independently and as part of a team
• Strong attention to detail
• Excellent verbal and written communication skills
• Associate’s degree in Mechanical, Electrical, or General Engineering required
• Bachelor’s degree preferred
• Previous sales and product support experience, along with product management experience, preferred

#FCGcareers#flowcontrolgroup#FCG-H#LI-SC1

#instrumart

#manycompaniesoneteam #fcgcareers #flowcontrolgroup

Instrumart is proud to be part of Flow Control Group (FCG), a leading solutions provider of technically oriented products and services in flow control, fluid handling and process, industrial automation, and life sciences. Through its network of specialized companies across North America, FCG delivers mission-critical products, engineering expertise, and customer solutions to a wide range of industries.

Why Build a Career with Us?

Everyone’s an Owner of the Company:

Because every team member contributes to Flow Control Group's success, employees share in that success through a broad-based ownership program available across our portfolio companies.

Competitive Benefits:

Enjoy a comprehensive benefits package that includes Medical, Dental, and Vision coverage, competitive 401(k) matching, paid time off, holidays, parental leave, wellness resources, and employee referral programs.

The Climb Financial Program:

Your financial wellbeing matters. Through Flow Control Group's Climb Financial Program, employees have access to tools and resources designed to support both immediate needs and long-term goals. Programs may include emergency assistance funds, earned wage access, financial coaching, low-cost loan options, retirement planning resources, and opportunities to build long-term wealth through employee ownership.

Training & Development:

FCG University is available to all employees, offering access to more than 80,000 learning courses to help you build new skills and advance your career.

Career Growth Opportunities:

With a growing network of brands across North America, Flow Control Group provides opportunities for advancement, cross-functional experience, mentorship, and professional development in a supportive environment where your contributions make an impact.

Equal Opportunity Employer:

Flow Control Group is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or any other legally protected status.

Posted Salary Range

Min: USD $65,000.00/Yr., Max: USD $85,000.00/Yr.