Order Management Associate

Instrumart, Inc.; Burlington (VT); On-site; USD 33,000 - 36,000; Full time

Benefits offered by this job

Medical, Dental, and Vision coverage

401(k) matching

Paid time off

Holidays

Parental leave

Wellness resources

Employee referral programs

Job summary

Instrumart, Inc. is seeking an Order Management Associate to join the Order Management Team. You will handle incoming calls, greet visitors, and route inquiries to the appropriate departments, while providing order tracking and shipment status updates.

This role requires proficiency in NetSuite and Dialpad, exceptional attention to detail, and excellent communication with customers. You will work in a fast-paced environment and collaborate across multiple teams to ensure smooth order flow.

Qualifications

• Experience using NetSuite or similar ERP system.
• Comfort with Instrumart’s Dialpad telecommunications system.
• Excellent attention to detail and accuracy.
• Fast and accurate typing skills.
• Ability to work in a fast-paced environment.
• Clear and helpful customer communication.
• Strong time management and productivity.
• Active listening when callers speak, and asking questions as needed.
• High levels of dependability.
• Collaborative communication across departments.

Responsibilities

• Answer incoming calls; greet callers, provide information, transfer calls, or take messages as necessary.
• Greet visitors entering Instrumart, determine the nature and purpose of their visit, and notify the appropriate Instrumart contact.
• Review and distribute all incoming Sales emails.
• Provide order tracking and shipment status updates.

Skills

Clear communication

Attention to detail

Typing speed

Time management

Active listening

Dependability

Team collaboration

Customer service mindset

Tools

NetSuite

Dialpad

Job description

About Us

Instrumart is a leading supplier of industrial instrumentation and process control equipment, helping customers measure, monitor, and control critical processes with confidence. We specialize in a broad range of instrumentation, including flow, level, pressure, temperature, analytical, data acquisition, and automation technologies. Backed by experienced application engineers and a wide selection of industry-leading products, Instrumart provides expert technical guidance and solutions for customers across diverse industrial markets.

Visit our website: instrumart.com

Job Description

The Order Management Associate is a member of the Order Management Team and is primarilyresponsible for answering incoming phone calls and distributing them to the appropriate department.

Primary Job Duties

• Answer incoming calls; greet callers, provide information, transfer calls, or take messages as necessary
• Greet visitors entering Instrumart, determine the nature and purpose of their visit, and notify the appropriate Instrumart contact
• Review and distribute all incoming Sales emails
• Provide order tracking and shipment status updates

Essential KSA'S (Knowledge, Skills, Abilities)

• Ability and comfort working with computer applications — ample experience working in NetSuite
• Capacity to work with Instrumart’s telecommunications system, Dialpad
• Excellent attention to detail
• Fast and accurate typing skills
• Capability to work in a fast-paced environment
• Ability to communicate in a clear and helpful manner when corresponding with customers
• Skilled time manager with a strong drive toward productivity
• Active listener — giving full attention to what callers are saying, taking the time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times
• High levels of dependability
• Excellent communication and collaboration skills to ensure smooth and clear interactions across all departments at Instrumart

Preferred Skills

• Familiarity with NetSuite or similar business management software
• Experience using a cloud-based telephone system
• Experience sharing a workload while working as part of a team
• Experience working in an open office environment

#FCGcareers#FCG-H#LI-SC1

#instrumart

#manycompaniesoneteam #fcgcareers #flowcontrolgroup

Instrumart is proud to be part of Flow Control Group (FCG), a leading solutions provider of technically oriented products and services in flow control, fluid handling and process, industrial automation, and life sciences. Through its network of specialized companies across North America, FCG delivers mission-critical products, engineering expertise, and customer solutions to a wide range of industries.

Why Build a Career with Us?

Everyone’s an Owner of the Company: Because every team member contributes to Flow Control Group’s success, employees share in that success through a broad-based ownership program available across our portfolio companies.

Competitive Benefits:

Enjoy a comprehensive benefits package that includes Medical, Dental, and Vision coverage, competitive 401(k) matching, paid time off, holidays, parental leave, wellness resources, and employee referral programs.

The Climb Financial Program:

Your financial wellbeing matters. Through Flow Control Group’s Climb Financial Program, employees have access to tools and resources designed to support both immediate needs and long-term goals. Programs may include emergency assistance funds, earned wage access, financial coaching, low-cost loan options, retirement planning resources, and opportunities to build long-term wealth through employee ownership.

Training & Development:

FCG University is available to all employees, offering access to more than 80,000 learning courses to help you build new skills and advance your career.

Career Growth Opportunities:

With a growing network of brands across North America, Flow Control Group provides opportunities for advancement, cross-functional experience, mentorship, and professional development in a supportive environment where your contributions make an impact.

Equal Opportunity Employer:

Flow Control Group is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or any other legally protected status.

Posted Salary Range

Min: USD $24.25/Hr., Max: USD $26.00/Hr.