Application Support & Solutions Liaison

Paycom - ATS; Salt Lake City (UT); On-site; USD 60,000 - 90,000; Full time

Job summary

Paycom - ATS seeks an experienced liaison to bridge business users and the software development team for learning platforms, client portals, and related systems at the Salt Lake City headquarters. You triage requests, guide users through solutions, and maintain deep product knowledge to support, educate, and document processes.

Collaborating with internal stakeholders and developers, you will help automate workflows, write clear documentation, and ensure smooth cross-functional operation to keep

Qualifications

• 3–5 years bridging business users and technical teams.
• Strong customer service attitude.
• Experience with support/task management software.
• Strong organizational skills to plan and drive multiple initiatives.
• Excellent written communication for clear user documentation.
• High-level understanding of databases, web browsers, networking, cloud services, APIs.
• Bonus: familiarity with certification/recertification processes and agency accreditation.
• Bonus: experience with SCORM and learning platforms.

Responsibilities

• Monitor and triage incoming requests across support systems and determine the correct path for each.
• Resolve user-driven issues directly by guiding users through solutions.
• Maintain deep functional knowledge of supported applications to assist users.
• Develop and improve systems to automate support workflows and reduce volume.
• Write and maintain wiki and how-to documentation.
• Coordinate between internal department stakeholders and the software development team.
• Participate in syncs and other recurring meetings.
• Other duties as assigned.

Skills

Customer service

Organizational skills

Written communication

Technical concept communication

Multi-tasking

Tools

Support management software

SCORM platforms

Job description

Paycom - ATS seeks an experienced liaison to bridge business users and the software development team for learning platforms, client portals, and related systems at the Salt Lake City headquarters. You triage requests, guide users through solutions, and maintain deep product knowledge to support, educate, and document processes.

Collaborating with internal stakeholders and developers, you will help automate workflows, write clear documentation, and ensure smooth cross-functional operation to keep