Application Support role (AMS) / Account Delivery Manager

Intellectt Inc; Kansas City (MO); On-site; USD 90,000 - 130,000; Full time

Job summary

Intellectt Inc is seeking an experienced Application Support role (AMS) / Account Delivery Manager to oversee multi-application environments in the Engineering sector.

The role emphasizes incident management, rapid restoration of services, and effective communication with non-IT staff, with a focus on hybrid cloud support and cross-system troubleshooting.

Qualifications

• 10-13 years of experience in an Application Support/AMS role.
• Experience handling Severity 1/Severity 2 incidents with RCA.
• Application/Database troubleshooting across systems.
• Hybrid cloud support and relevant ITIL practices.

Skills

Application Support (AMS)

Incident Management

Troubleshooting (Applications/DB)

Hybrid Cloud Support

Tools

Clarity

Job description

Role: Application Support role (AMS) / Account Delivery Manager

Job Description:

• 10-13 years' experience in an Application Support role (AMS) in the Engineering domain (Application Maintenance and Support)
• Experience installing, configuring or supporting Microsoft Office, Bluebeam, Adobe and Engineering Applications.
• Strong troubleshooting skills across applications, databases, and hybrid cloud environments
• Proven experience managing Severity 1/Severity 2 incidents, driving RCA, and ensuring rapid restoration of service
• Strong command of ITIL processes (Incident, Problem, Change, Knowledge Management)
• Advanced execution capabilities and ability to adjust quickly to changes and re-prioritization
• Effective written and verbal communications including ability to explain technical issues in simple terms that non-IT staff can understand.
• Issue tracking and reporting using tools

Technical Skills Required as mandatory (4+ skills from below):

• Adobe Suite
• Autodesk Applications
• Bentley Applications
• Basics of SQL
• Basic understanding of CAD Applications
• Clarity

External Skills and Expertise:

Relevant Industries & Company Locations to Focus:

• Architecture / Construction / Infrastructure
• Engineering Software / CAD Applications
• Focus: Kansas City, MO/KS

Priority 1 – Must Have:

• 10-13 years Application Support / AMS
• Severity 1 / Severity 2 Incident Management
• Application / Database Troubleshooting
• Hybrid Cloud Support

Priority 2 – Preferred:

• Adobe Suite
• Autodesk Applications
• Bentley Applications
• Basic SQL
• Issue Tracking & Reporting

Nice to Have:

• Clarity