Senior IT App Support Specialist (Engineering AMS)

Katalyst CRO; Kansas City (KS); On-site; USD 65,000 - 90,000; Full time

Job summary

Katalyst CRO is seeking an Application Support professional in the United States to maintain and support engineering applications. The role requires 5-8 years in AMS within the Engineering domain and experience with Microsoft Office, Bluebeam, and Adobe.

The ideal candidate will manage Sev 1/2 incidents, drive RCA, and ensure rapid restoration of service while applying ITIL processes. Strong communication skills and the ability to adapt to changing priorities are essential.

Qualifications

• 5-8 years of experience in an Application Support role (AMS) in the Engineering domain (Application Maintenance and Support).
• Experience installing, configuring, or supporting Microsoft Office, Bluebeam, Adobe, and Engineering applications.
• Strong troubleshooting skills across applications, databases, and hybrid cloud environments.
• Proven experience managing Severity 1/Severity 2 incidents, driving RCA, and ensuring rapid restoration of service.
• Strong command of ITIL processes (Incident, Problem, Change, and Knowledge Management).
• Advanced execution capabilities and ability to adjust quickly to changes and re-prioritization.
• Effective written and verbal communication skills, including the ability to explain technical issues in simple terms that non-IT staff can understand.
• Experience with issue tracking and reporting using relevant tools.

Skills

Application Support

Troubleshooting

Incident management

Root cause analysis

ITIL processes

Adaptability

Communication skills

Issue tracking

Tools

Microsoft Office

Bluebeam

Adobe

Engineering applications

Job description

Katalyst CRO is seeking an Application Support professional in the United States to maintain and support engineering applications. The role requires 5-8 years in AMS within the Engineering domain and experience with Microsoft Office, Bluebeam, and Adobe.

The ideal candidate will manage Sev 1/2 incidents, drive RCA, and ensure rapid restoration of service while applying ITIL processes. Strong communication skills and the ability to adapt to changing priorities are essential.