Application Specialist - SENIOR

Upturn; San Juan (PR); On-site; USD 90,000 - 120,000; Full time

Job summary

Upturn is seeking an experienced Application Specialist to provide technical support, troubleshoot, and optimize enterprise software systems across financial, housing, and related business applications. You will work with IT teams, developers, and vendors to ensure reliability and performance, and to support system enhancements.

You will diagnose issues, develop SQL queries, coordinate integrations, document processes, and participate in upgrades while ensuring compliance with security policies

Qualifications

• 7+ years of experience supporting enterprise applications in production.
• Experience with SQL query development and data workflows.
• Ability to coordinate with developers and vendors.

Responsibilities

• Provide technical support and maintenance for enterprise business applications, including financial and housing management systems.
• Diagnose and troubleshoot application performance issues, system errors, and integration problems.
• Coordinate with software developers, system administrators, and external vendors to resolve application incidents and implement solutions.
• Assist in system integration activities and data workflows between enterprise applications and databases.
• Develop and execute SQL queries to support troubleshooting, reporting, and data validation tasks.
• Monitor application performance and recommend system improvements or optimizations.
• Maintain accurate technical documentation, application support procedures, and troubleshooting guides.
• Participate in system testing, upgrades, and implementation of application enhancements.
• Ensure application support activities comply with security policies, governance standards, and government IT requirements.

Skills

App support

SQL queries

Root cause analysis

System integration

Documentation

Tools

MCSD

MOS Expert

Job description

The Application Specialist is responsible for providing technical support, troubleshooting, and optimization of enterprise software systems. This role ensures the reliability, performance, and integration of mission-critical business applications supporting financial, operational, and housing management systems. The Application Specialist collaborates with internal IT teams, developers, and third-party vendors to maintain application functionality, resolve technical issues, and support system enhancements that improve operational efficiency.

Key Responsibilities

• Provide technical support and maintenance for enterprise business applications, including financial and housing management systems.
• Diagnose and troubleshoot application performance issues, system errors, and integration problems.
• Coordinate with software developers, system administrators, and external vendors to resolve application incidents and implement solutions.
• Assist in system integration activities and data workflows between enterprise applications and databases.
• Develop and execute SQL queries to support troubleshooting, reporting, and data validation tasks.
• Monitor application performance and recommend system improvements or optimizations.
• Maintain accurate technical documentation, application support procedures, and troubleshooting guides.
• Participate in system testing, upgrades, and implementation of application enhancements.
• Ensure application support activities comply with security policies, governance standards, and government IT requirements.

Minimum Experience

• Minimum of seven (7) years of professional experience supporting enterprise business applications in a production environment.

Required Technical Skills

• Enterprise application support and maintenance
• SQL and database query development
• Application troubleshooting and root cause analysis
• Systems integration and data workflow management
• Technical documentation and process improvement

Preferred Qualifications / Technologies / Certifications

• Microsoft Certified Solutions Developer (MCSD)
• Microsoft Office Specialist (MOS) Expert
• Other relevant enterprise application or software certifications