Application Support Engineer

ATS Automation Tooling Systems Inc; Indianapolis (IN); On-site; USD 65,000 - 90,000; Full time

Job summary

ATS Automation Tooling Systems Inc is seeking an experienced Application Support professional to provide Tier 2/3 assistance for critical manufacturing and enterprise applications in a regulated environment. You will analyze data with SQL, troubleshoot issues, validate fixes, and coordinate with global teams to ensure stability, security, and smooth deployments.

The role requires a Bachelor’s degree in a technical field and 3+ years in application or systems support, with ITIL familiarity and

Qualifications

• Bachelor's degree in a technical field or equivalent experience.
• 3+ years in application or systems support.
• Strong SQL querying and data troubleshooting skills.
• Experience in regulated environments (pharma/biotech preferred).
• Familiarity with ITIL or similar change management processes.
• Excellent written and verbal communication in a cross-functional team.

Responsibilities

• Provide Tier 2/3 support for critical apps, incident response, troubleshooting, and RCA.
• Use SQL to analyze data, investigate issues, validate fixes, and support data corrections.
• Serve as escalation point, coordinating with global teams, developers, and vendors.
• Support deployments, upgrades, patches, and validation in GxP-regulated environments.
• Collaborate with business users, IT, and engineering to improve performance and stability.
• Create and maintain SOPs, runbooks, and knowledge base articles.
• Ensure compliance with GxP, data integrity, change management, and cybersecurity.

Skills

SQL

Incident management

Root cause analysis

Communication

Cross-functional collaboration

Education

Bachelor's degree in Engineering/CS/IS

Tools

SQL Server

Oracle

ITIL

Job description

Responsibilities

• Provide Tier 2 / Tier 3 application support for critical manufacturing and enterprise applications, including incident response, troubleshooting, and root cause analysis
• Use SQL to analyze application data, investigate issues, validate fixes, and support reporting or data corrections as needed
• Serve as a technical escalation point for complex application and data-related issues, coordinating with global support teams, developers, and vendors
• Support application lifecycle activities, including deployments, upgrades, patches, and validation support in GxP-regulated environments
• Partner with business users, IT, and engineering teams to identify recurring issues, propose improvements, and enhance application performance and stability
• Create and maintain support documentation, SOPs, runbooks, and knowledge base articles
• Ensure compliance with GxP, data integrity, change management, and cybersecurity requirements

Required Qualifications

• Bachelor’s degree in Engineering, Computer Science, Information Systems, or a related technical field (or equivalent experience)
• 3+ years of experience in application support, systems support, or manufacturing IT
• Strong hands‑on experience with SQL (querying, troubleshooting data issues, performance analysis)
• Experience supporting applications in pharmaceutical, biotech, or other regulated manufacturing environments
• Familiarity with incident, problem, and change management processes (ITIL or similar)
• Strong communication skills and ability to work effectively in an on‑site, cross‑functional environment

Preferred Qualifications

• Experience supporting manufacturing execution, quality, Data Historization and/or laboratory systems
• Knowledge of GxP validation, audit support, and regulated change control
• Experience working with SQL Server, Oracle, or similar relational databases
• Exposure to global application support models and follow‑the‑sun operations