Application Support Engineer - AI & Automation
Genpact
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Job summary
Genpact in the United States is seeking an Application Support Specialist to monitor and maintain the performance of critical enterprise applications, troubleshoot issues, and collaborate with developers to implement fixes. You will document processes, train end-users, participate in testing and deployment, and ensure compliance with security and data protection policies.
The role emphasizes ITIL practices, automation, and a hands-on approach to solving complex operational challenges.
Qualifications
- Bachelor's in Computer Engineering, Computer Science, Information Technology or a Master's in Software Engineering.
- Strong ITIL, Agile practices and enterprise IT knowledge.
- Experience in application support and automation.
Responsibilities
- Monitor and maintain the performance of applications.
- Troubleshoot and resolve any technical issues or system errors.
- Collaborate with developers to implement fixes and enhancements.
- Document processes and procedures for future reference.
- Provide training and support to end-users on application functionality.
- Participate in the testing and deployment of new applications or updates.
- Ensure compliance with security and data protection policies.
Skills
Education
Job description
Genpact in the United States is seeking an Application Support Specialist to monitor and maintain the performance of critical enterprise applications, troubleshoot issues, and collaborate with developers to implement fixes. You will document processes, train end-users, participate in testing and deployment, and ensure compliance with security and data protection policies.
The role emphasizes ITIL practices, automation, and a hands-on approach to solving complex operational challenges.
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