Engineer - Application Support S 4A

Genpact Ltd.; Wauwatosa, Northern (WI, KY); Hybrid; USD 50,000 - 63,000; Full time

Job summary

Genpact is seeking an Application Support professional to monitor and maintain enterprise applications, troubleshoot issues, and collaborate with developers to implement fixes. You will document procedures and provide end-user training, while participating in testing and deployment of updates and ensuring security compliance.

This office-based role targets candidates in the United States with strong ITIL and Agile experience.

Qualifications

• Bachelor-level degree in a relevant field or higher.
• Certifications in IT service management or IT fundamentals help.
• Experience with agile practices and technical support is valued.

Responsibilities

• Monitor and maintain application performance.
• Troubleshoot and resolve technical issues.
• Collaborate with developers to implement fixes and enhancements.
• Document processes and procedures for future reference.
• Provide end-user training and support on application functionality.
• Participate in testing and deployment of updates.
• Ensure compliance with security and data protection policies.

Skills

Agile Methodology

Collaboration Tools

Design Thinking

Executive Presence

Inclusion

ITIL Framework

ITIL Practices

Microsoft Access VBA

Personal Effectiveness

Process Automations

Release Management

Robotic Process Automation

Storytelling

Technical Support

Unix Shell Scripting

Education

Bachelor's - Computer Engineering

Bachelor's - Computer Science

Bachelor's - Information Technology

Masters - Software Engineering

Tools

CompTIA A+

CompTIA Server+

ITIL Foundation

Microsoft 365 Fundamentals

MS Access

Job description

**Ready to turn bold ideas into real-world impact?** At Genpact, we don’t just adapt to change, we lead it. AI and digital innovation are transforming the way businesses work, and we’re at the forefront of it. Genpact’s AI Gigafactory, our industry-first accelerator, exemplifies how we scale advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. Whether tackling complex challenges through large-scale models or agentic AI, our breakthrough solutions tackle companies’ most complex challenges. If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what’s possible, this is your moment. Genpact (NYSE: G) is an agentic and advanced technology solutions company. We leverage process intelligence and artificial intelligence to deliver measurable outcomes. With a strong partner ecosystem and decades of client trust, we provide innovative solutions that transform how businesses run. Powered by a team with an active learning mindset and client centricity at its core, we deliver lasting value for the world’s leading enterprises. Get to know us at genpact.com and on LinkedIn, YouTube, X, and Facebook.**Job Description**• Monitor and maintain the performance of applications; • Troubleshoot and resolve any technical issues or system errors; • Collaborate with developers to implement fixes and enhancements; • Document processes and procedures for future reference; • Provide training and support to end-users on application functionality; • Participate in the testing and deployment of new applications or updates; • Ensure compliance with security and data protection policies.**Qualifications**Bachelors - Computer Engineering, Bachelors - Computer Science, Bachelors - Information Technology, Masters - Software Engineering**Certifications**CompTIA A+ - New HorizonsNew Horizons, Comptia Server+ - ComptiaComptia, ITIL Foundation Certificate in IT Service Management - AxelosAxelos, Microsoft 365 Certified: Fundamentals - Fundacao BradescoFundacao Bradesco, Microsoft Office Specialist MS Access - MicrosoftMicrosoft**Required Skills**Agile Methodology, Collaboration Tools, Design Thinking, Executive Presence, Inclusion, ITIL Framework, ITIL Practices, Microsoft Access VBA, Personal Effectiveness, Process Automations, Release Management, Robotic Process Automation, Storytelling, Technical Support, Unix Shell Scripting**Language**English (Required)**Language Proficiency -**Proficient - C2**Additional Job Location -****Job Type**Regular**Master Skill List -**Application Support S**Remote Type -**Office**Work Shift -**Day Job (United States of America)**The approximate annual base compensation range for this position is:**50,000 to 62,500 USD “Los Angeles California-based candidates are not eligible for this role”**The actual offer, reflecting the total compensation package plus benefits, will be determined by a number of factors which include but are not limited to the applicant’s experience, knowledge, skills, and abilities; geographic location; and internal equity.****Why join Genpact?** • **Lead AI-powered transformation** – Drive innovation and solve real-world business challenges that matter • **Make an impact** – Help global enterprises solve business challenges that matter • **Accelerate your career** – Gain hands-on experience, mentorship, and world-class learning opportunities to stay ahead • **Work with the best** – Join 140,000+ bold thinkers and problem-solvers who push boundaries every day • **Thrive in a values-driven culture** – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress Come join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters: Up. Let’s build tomorrow together. Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation. Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.