Engineer - Application Support S 4A

3409 Genpact LLC; Wauwatosa (WI); Hybride; USD 50 000 - 63 000; Plein temps

Résumé du poste

Genpact is seeking an Application Support professional to monitor and maintain application performance, troubleshoot issues, and collaborate with developers on fixes and enhancements. The role includes documenting processes, training end-users, and participating in testing and deployment of updates.

The ideal candidate has strong ITIL knowledge, Agile experience, and certifications such as CompTIA A+/Servers+ plus Microsoft Access VBA and Unix shell scripting.

Qualifications

• Bachelor's degrees in computer engineering, CS or IT.
• Masters level software engineering certification and ITIL foundations.
• Microsoft 365 fundamentals and MS Access certification.

Responsabilités

• Monitor and maintain the performance of applications.
• Troubleshoot and resolve any technical issues or system errors.
• Collaborate with developers to implement fixes and enhancements.
• Document processes and procedures for future reference.
• Provide training and support to end-users on application functionality.
• Participate in testing and deployment of new applications or updates.
• Ensure compliance with security and data protection policies.

Connaissances

Agile Methodology

Collaboration Tools

Design Thinking

Executive Presence

Inclusion

ITIL Framework

ITIL Practices

Microsoft Access VBA

Personal Effectiveness

Process Automations

Release Management

Robotic Process Automation

Storytelling

Technical Support

Unix Shell Scripting Language

English

Language Proficiency - Proficient - C2

Formation

Bachelor's - Computer Engineering

Bachelor's - Computer Science

Bachelor's - Information Technology

Master's - Software Engineering Certifications CompTIA A+ - New Horizons

CompTIA Server+ - Comptia

ITIL Foundation Certificate in IT Service Management - Axelos

Microsoft 365 Certified: Fundamentals - Fundação Bradesco

Microsoft Office Specialist MS Access - Microsoft

Outils

Microsoft Access VBA

Unix Shell Scripting Language

Description du poste

Job Description

• Monitor and maintain the performance of applications;
• Troubleshoot and resolve any technical issues or system errors;
• Collaborate with developers to implement fixes and enhancements;
• Document processes and procedures for future reference;
• Provide training and support to end-users on application functionality;
• Participate in the testing and deployment of new applications or updates;
• Ensure compliance with security and data protection policies.

Qualifications

• Bachelors - Computer Engineering
• Bachelors - Computer Science
• Bachelors - Information Technology
• Masters - Software Engineering Certifications CompTIA A+ - New HorizonsNew Horizons
• Comptia Server+ - ComptiaComptia
• ITIL Foundation Certificate in IT Service Management - AxelosAxelos
• Microsoft 365 Certified: Fundamentals - Fundacao BradescoFundacao Bradesco
• Microsoft Office Specialist MS Access - MicrosoftMicrosoft

Required Skills

• Agile Methodology
• Collaboration Tools
• Design Thinking
• Executive Presence
• Inclusion
• ITIL Framework
• ITIL Practices
• Microsoft Access VBA
• Personal Effectiveness
• Process Automations
• Release Management
• Robotic Process Automation
• Storytelling
• Technical Support
• Unix Shell Scripting Language
• English (Required)
• Language Proficiency - Proficient - C2

Additional Job Location - Job Type Regular Master Skill List - Application Support S Remote Type - Office Work Shift - Day Job (United States of America)

About the role

The approximate annual base compensation range for this position is: 50,000 to 62,500 USD “Los Angeles California-based candidates are not eligible for this role” The actual offer, reflecting the total compensation package plus benefits, will be determined by a number of factors which include but are not limited to the applicant’s experience, knowledge, skills, and abilities; geographic location; and internal equity.

Why join Genpact?

• Lead AI-powered transformation – Drive innovation and solve real-world business challenges that matter
• Make an impact – Help global enterprises solve business challenges that matter
• Accelerate your career – Gain hands-on experience, mentorship, and world-class learning opportunities to stay ahead
• Work with the best – Join 140,000+ bold thinkers and problem-solvers who push boundaries every day
• Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.

We're an agentic and advanced technology solutions company that runs mission-critical operations for the world's leading companies, while building and deploying the agentic products and technology that power those operations. Join us to build the career you want — and be on it because you'll be in it. At Genpact, your expertise grows because you're inside the work. Whether you build AI systems or bring deep knowledge of how businesses run, you'll work on real challenges that change how the world's leading companies operate. There's a lot to learn here, and room to grow.