Application Support Engineer: Optimize, Automate & Deploy

3409 Genpact LLC; Wauwatosa (WI); Hybrid; USD 50,000 - 63,000; Full time

Job summary

Genpact is seeking an Application Support professional to monitor and maintain application performance, troubleshoot issues, and collaborate with developers on fixes and enhancements. The role includes documenting processes, training end-users, and participating in testing and deployment of updates.

The ideal candidate has strong ITIL knowledge, Agile experience, and certifications such as CompTIA A+/Servers+ plus Microsoft Access VBA and Unix shell scripting.

Qualifications

• Bachelor's degrees in computer engineering, CS or IT.
• Masters level software engineering certification and ITIL foundations.
• Microsoft 365 fundamentals and MS Access certification.

Responsibilities

• Monitor and maintain the performance of applications.
• Troubleshoot and resolve any technical issues or system errors.
• Collaborate with developers to implement fixes and enhancements.
• Document processes and procedures for future reference.
• Provide training and support to end-users on application functionality.
• Participate in testing and deployment of new applications or updates.
• Ensure compliance with security and data protection policies.

Skills

Agile Methodology

Collaboration Tools

Design Thinking

Executive Presence

Inclusion

ITIL Framework

ITIL Practices

Microsoft Access VBA

Personal Effectiveness

Process Automations

Release Management

Robotic Process Automation

Storytelling

Technical Support

Unix Shell Scripting Language

English

Language Proficiency - Proficient - C2

Education

Bachelor's - Computer Engineering

Bachelor's - Computer Science

Bachelor's - Information Technology

Master's - Software Engineering Certifications CompTIA A+ - New Horizons

CompTIA Server+ - Comptia

ITIL Foundation Certificate in IT Service Management - Axelos

Microsoft 365 Certified: Fundamentals - Fundação Bradesco

Microsoft Office Specialist MS Access - Microsoft

Tools

Microsoft Access VBA

Unix Shell Scripting Language

Job description

Genpact is seeking an Application Support professional to monitor and maintain application performance, troubleshoot issues, and collaborate with developers on fixes and enhancements. The role includes documenting processes, training end-users, and participating in testing and deployment of updates.

The ideal candidate has strong ITIL knowledge, Agile experience, and certifications such as CompTIA A+/Servers+ plus Microsoft Access VBA and Unix shell scripting.