Application Support Engineer

CPS Group (UK) Limited; United States; Remote; USD 65,000 - 75,000; Full time

Job summary

An established industry player is seeking an Application Support Engineer to join their dynamic team. This is a fantastic opportunity for someone eager to develop their career within a fast-expanding company. You will provide remote technical support to customers, taking ownership of the customer experience. The ideal candidate will have a strong background in software applications and a commitment to customer satisfaction. Join a forward-thinking company that values innovation and offers a supportive environment for career growth.

Qualifications

• Strong background in software application support and proactive customer care.
• Solid understanding of IT networks and server systems.

Responsibilities

• Provide remote first-line technical support and troubleshooting for reported issues.
• Support customers with system rollouts and updates.

Skills

Software Application Support

Customer Care

Troubleshooting

Networking

Problem Solving

Tools

Windows Server

HTML/CSS

Job description

CPS Group (UK) Limited provided pay range

This range is provided by CPS Group (UK) Limited. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$65,000.00/yr - $75,000.00/yr

Senior Delivery Consultant Placing Tech Talent across the UK & US

Salary: Up to $75k + Benefits

Location: United States, Central/Mountain time (Fully Remote)

CPS Group is excited to partner with a leading global software company looking for an Application Support Engineer to join their growing team!

This is a fantastic opportunity for someone eager to develop their career within a well-established, fast-expanding company. Working as part of a team of first line technicians, you will be providing remote technical support to customers globally (though mainly US based), taking personal ownership of the customer experience. The ideal candidate will have a solid background in software applications and the ability to work directly with customers.

Key Responsibilities:

• Provide remote first-line technical support and troubleshooting for reported issues.
• Offer both technical and user support, with a commitment to customer satisfaction.
• Troubleshoot network, server, and client-side issues.
• Support customers with system rollouts and updates.

Ideal Candidate:

• Strong background in software application support and a proactive approach to customer care.
• Solid understanding of IT networks and server systems.
• Comfortable with troubleshooting software support issues.
• Experience with Windows Server, Networking, Problem Solving.
• HTML/CSS is a nice to have.

Seniority level

• Not Applicable

Employment type

• Full-time

Job function

• Information Technology

Industries

• IT System Training and Support
• IT Services and IT Consulting

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