Cloud Application Support Engineer

Gainwell Technologies; Town of Texas (WI); Remote; USD 64,000 - 93,000; Full time

Job summary

Join a forward-thinking company as a Cloud Application Support Engineer, where you will manage and support cloud-based infrastructures using AWS and Azure. This role offers the chance to collaborate with diverse teams, troubleshoot application issues, and contribute to healthcare solutions that make a real difference. With a focus on innovation and flexibility, you will have opportunities for professional growth while enjoying a generous vacation policy and educational assistance. Be part of a mission-driven team that values your passion and expertise in technology.

Benefits

Flexible vacation policy

401(k) employer match

Comprehensive health benefits

Educational assistance

Leadership development academies

Technical development academies

Qualifications

• 5+ years of experience in support services or project management.
• Experience in cloud platforms like AWS and Azure.

Responsibilities

• Manage and support cloud infrastructure in AWS and Azure.
• Deploy and support .NET applications in cloud environments.

Skills

AWS

Azure

.NET

ITIL Service Management

Technical Support

Education

Bachelor's degree in Information Systems

Bachelor's degree in Engineering

Job description

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Date: Apr 30, 2025

Location:

Any city, TX, US, 99999

Be part of a team that unleashes the power of leading-edge technologies to help improve the health and well-being of those most vulnerable in our country and communities. Working at Gainwell carries its rewards. You’ll have an incredible opportunity to grow your career in a company that values work flexibility, learning, and career development. You’ll add to your technical credentials and certifications while enjoying a generous, flexible vacation policy and educational assistance. We also have comprehensive leadership and technical development academies to help build your skills and capabilities.

Summary

As a Cloud Application Support Engineer at Gainwell, you can contribute your skills as we harness the power of technology to help our clients improve the health and well-being of the members they serve — a community's most vulnerable. Connect your passion with purpose, teaming with people who thrive on finding innovative solutions to some of healthcare's biggest challenges. Here are the details on this position:

Your role in our mission

• Manage and support cloud-based infrastructure in AWS and Azure, including environment setup and maintenance.
• Deploy and support .NET-based applications in cloud environments.
• Work closely with development and support teams to troubleshoot and resolve application-related issues.
• Collaborate with end users to address application support needs and provide technical assistance.
• Apply ITIL Service Management principles across Incident, Change, Problem, and Service Request Management.
• Identify opportunities for process improvements and contribute to service delivery enhancements.
• Participate in disaster recovery planning and support cloud security best practices.

What we're looking for

• Bachelor's degree in information systems, engineering, or related field preferred.
• Five or more years of support services, project, or program experience.
• Experience working with the technology industry.
• Experience with AWS and/or Azure cloud platforms and associated services.

What you should expect in this role

This is a fully remote position with the flexibility to work from home, and we are considering candidates from all US locations.
Video cameras must be used during all interviews, as well as during the initial week of orientation.
The deadline to submit applications for this posting is Friday, May 30, 2025.

The pay range for this position is $64,500.00 - $92,200.00 per year. The base pay offered may vary depending on geographic region, internal equity, job-related knowledge, skills, and experience among other factors. Put your passion to work at Gainwell. You’ll have the opportunity to grow your career in a company that values work flexibility, learning, and career development. All salaried, full-time candidates are eligible for our generous, flexible vacation policy, a 401(k) employer match, comprehensive health benefits, and educational assistance. We also have a variety of leadership and technical development academies to help build your skills and capabilities.

We believe nothing is impossible when you bring together people who care deeply about making healthcare work better for everyone. Build your career with Gainwell, an industry leader. You’ll be joining a company where collaboration, innovation, and inclusion fuel our growth. Learn more about Gainwell at our company website and visit our Careers site for all available job role openings.

Gainwell Technologies is committed to a diverse, equitable, and inclusive workplace. We are proud to be an Equal Opportunity Employer, where all qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical condition), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We celebrate diversity and are dedicated to creating an inclusive environment for all employees.