Technical Support Engineer

Atlan; United States; Remote; USD 60,000 - 140,000; Full time

Job summary

Join a pioneering company at the forefront of data management as a Technical Support Engineer. You will play a crucial role in transforming how organizations handle data, directly resolving customer issues and enhancing their experience. This role offers you the chance to work with industry-leading data teams, deepen your technical expertise, and contribute to a knowledge base that empowers future data explorers. With ownership from day one and limitless growth opportunities, you'll be part of a global community dedicated to innovation and excellence in data collaboration.

Benefits

Ownership from Day One

Limitless Growth Opportunities

Global Data Community

Flexible Working Hours

Remote Work Options

Qualifications

• 4+ years of experience in customer or technical support roles.
• Strong expertise in data catalogs, governance, and quality.

Responsibilities

• Resolve customer inquiries and support tickets effectively.
• Collaborate with engineers to enhance the product experience.

Skills

Customer Support

Technical Support

Cloud Support

Data Governance

SQL

REST APIs

Linux/CLI/Terminal

Kubernetes

Cloud Technology (AWS, Azure, GCP)

Programming Languages (PHP, Java, Python)

Education

Bachelor's Degree in Computer Science or related field

4+ years of relevant experience

Tools

DBT

Snowflake

Databricks

Job description

Join to apply for the Technical Support Engineer role at Atlan

Join to apply for the Technical Support Engineer role at Atlan

Data is at the core of modern business, yet many teams struggle with its overwhelming volume and complexity. At Atlan, we’re changing that. As the world’s first active metadata platform, we help organisations transform data chaos into clarity and seamless collaboration.

From Fortune 500 leaders to hyper-growth startups, from automotive innovators redefining mobility to healthcare organisations saving lives, and from Wall Street powerhouses to Silicon Valley trailblazers — we empower ambitious teams across industries to unlock the full potential of their data.

Recognised as leaders by Gartner and Forrester and backed by Insight Partners, Atlan is at the forefront of reimagining how humans and data work together. Joining us means becoming part of a movement to shape a future where data drives extraordinary outcomes.

Join Atlan, where we're leading the active metadata management revolution, enabling data teams to unlock insights and drive innovation. As a Technical Support Engineer, you'll be at the forefront, directly tackling support tickets and guiding our customers to conquer data mountains with confidence.

Your Mission

• Work with industry leaders: Collaborate with top-tier data teams, pushing the boundaries of data discovery, governance, and quality.
• Shape the future of data: Be a key player in revolutionizing how organizations unlock data's true potential.
• Customer Superhero: Directly resolve customer concerns and inquiries through support tickets, empowering them to achieve their data-driven goals.
• Become a data guru: Deepen your expertise in data catalogs, governance, quality, observability, warehouses, lakes, CDPs, and beyond.
• Master the Atlan arsenal: Seamlessly troubleshoot, analyze, and resolve issues raised in support tickets, guiding customers on platform intricacies.
• Collaborate like a champion: Team up with engineers to address pain points and elevate the Atlan experience.
• Craft knowledge treasures: Contribute to an expansive knowledge base, empowering future data explorers.
• Train and mentor: new team members as we scale our Customer Happiness function
  
  

What Makes You a Great Fit

• Experience: 4+ years of: Customer Support, Cloud Support, Technical Support, or Product Support Engineer experience.
• Expertise: in data-related domains: data catalogs, governance, quality, observability, etc.
• Technical prowess: SQL, REST APIs, Linux/CLI/Terminal, Kubernetes, Cloud technology (AWS, Azure, GCP).
• Familiarity with DBT/Snowflake/Databricks, prior experience with data platforms and governance, strong customer relationship building skills.
• Good to have the understanding of at least one of the programming languages (PHP, Java, Python).
  
  

Why Atlan for You?

At Atlan, we believe the future belongs to the humans of data. From curing diseases to advancing space exploration, data teams are powering humanity's greatest achievements. Yet, working with data can be chaotic—our mission is to transform that experience. We're reimagining how data teams collaborate by building the home they deserve, enabling them to create winning data cultures and drive meaningful progress.

Joining Atlan Means

• Ownership from Day One: Whether you're an intern or a full-time teammate, you’ll own impactful projects, chart your growth, and collaborate with some of the best minds in the industry.
• Limitless Opportunities: At Atlan, your growth has no boundaries. If you’re ready to take initiative, the sky’s the limit.
• A Global Data Community: We’re deeply embedded in the modern data stack, contributing to open-source projects, sponsoring meet-ups, and empowering team members to grow through conferences and learning opportunities.
  
  

As a fast-growing, fully remote company trusted by global leaders like Cisco, Nasdaq, and HubSpot, we’re creating a category-defining platform for data and AI governance. Backed by top investors, we’ve achieved 7X revenue growth in two years and are building a talented team spanning 15+ countries.

If you’re ready to do your life’s best work and help shape the future of data collaboration, join Atlan and become part of a mission to empower the humans of data to achieve more, together.

We are an equal opportunity employer

At Atlan, we’re committed to helping data teams do their lives’ best work. We believe that diversity and authenticity are the cornerstones of innovation, and by embracing varied perspectives and experiences, we can create a workplace where everyone thrives. Atlan is proud to be an equal opportunity employer and does not discriminate based on race, color, religion, national origin, age, disability, sex, gender identity or expression, sexual orientation, marital status, military or veteran status, or any other characteristic protected by law.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  Software Development

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