Support Engineer III

1020 Solenis LLC US; Jacksonville (FL); Remote; USD 60,000 - 90,000; Full time

Job summary

An established industry player seeks a Support Engineer to enhance customer satisfaction and improve safety initiatives in the pulp and paper sector. This role involves developing sales plans, maintaining business relationships, and conducting training programs to ensure effective application of treatment solutions. Join a company recognized for its commitment to sustainability and innovation, where your expertise will contribute to creating cleaner and safer environments. If you have a strong work ethic and a passion for technical sales, this opportunity is perfect for you.

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

401K

Professional Growth Opportunities

Qualifications

• 3+ years experience in a pulp/paper mill or as a supplier to the paper industry.
• 1+ years successful technical sales or field support experience.

Responsibilities

• Review treatment programs and processes to ensure effective applications.
• Conduct training programs to understand operations of territory accounts.

Skills

Technical Sales

Communication Skills

Safety Focus

Customer Relationship Management

Education

Bachelor's Degree in Pulp & Paper Science

Bachelor's Degree in Engineering

Bachelor's Degree in Life Science

Tools

MS Office (Word, Excel)

Salesforce (SFDC)

Job description

Locations: United States of America, Georgia (Remote)

Time type: Full time

Posted on: Posted Yesterday

Job Requisition ID: R0021531

About Solenis

Solenis is a leading global producer of specialty chemicals focused on delivering sustainable solutions for water-intensive industries, including consumer, industrial, institutional, food and beverage, and pool and spa water markets. Owned by Platinum Equity, the company’s product portfolio includes a broad array of water treatment chemistries, process aids, functional additives, and cleaners and disinfectants, as well as state-of-the-art monitoring and control systems. These technologies are used by customers to improve operational efficiencies, enhance product quality, protect plant assets, minimize environmental impact, and create cleaner and safer environments.

Headquartered in Wilmington, Delaware, the company has 69 manufacturing facilities strategically located around the globe and employs a team of over 16,100 professionals in 130 countries across six continents. Solenis is a 2024 US Best Managed Company, recognized four years in a row. For more information, visit www.solenis.com.

Role Overview

As a Support Engineer, you will work through various sales cycles to understand and uncover customer needs, develop plans to address those needs, and implement follow-through on trials. You will focus on safety initiatives at customer sites to improve working conditions. Responsibilities also include assisting the Sales Manager with product inventory, ordering, and equipment maintenance.

Responsibilities

1. Review treatment programs and processes within territory accounts to ensure effective applications through routine testing and monitoring, resulting in customer satisfaction and business retention.
2. Maintain and build business relationships.
3. Conduct site and LMS/classroom training programs to understand the operations of territory accounts and new customer sites.
4. Develop and implement sales plans for new opportunities, documenting ROI after program closure, and maintaining an accurate sales funnel in SFDC.
5. Manage account profitability, including pump settings, pricing, and accounts receivable.
6. Review territory applications and procedures for safety improvements.

Qualifications

Required:

• Bachelor's Degree in Pulp & Paper Science, Engineering, or Life Science.
• Valid Driver’s License and acceptable Motor Vehicle Record.
• Authorization to work in the United States.
• 3+ years experience in a pulp/paper mill or as a supplier to the paper industry.
• 1+ years successful technical sales or field support experience.
• Completion of an internship/Co-Op.
• Experience working in a packaging mill.
• Proficiency in MS Office programs (Word, Excel).
• Good communication skills, both written and oral.
• Strong work ethic and focus on safety.

We welcome candidates with diverse experiences that can bring value to the role.

Benefits & Commitment

Solenis offers competitive compensation, comprehensive benefits including medical, dental, vision, 401K, and opportunities for professional growth. We are an equal opportunity employer committed to diversity and inclusion, providing a supportive environment for all employees.

Additional Opportunities

Not seeing a role that fits your goals? Introduce yourself to our Talent Acquisition team with a brief note on how you can contribute to Solenis.