Windows 10 / 11 Support Engineer

PlanIT Group, LLC; Raleigh (NC); Remote; USD 60,000 - 90,000; Full time

Job summary

An established industry player is seeking a skilled Windows 10 / 11 Support Engineer to provide essential support for Windows-related issues. This role involves researching endpoint analytics and enhancing user experience through effective troubleshooting and problem-solving. You will collaborate with IT teams to resolve complex technical challenges while utilizing your deep knowledge of Windows operating systems and networking protocols. Join a dynamic team where your contributions will significantly impact performance and user satisfaction, and enjoy a supportive environment that encourages professional growth and development.

Qualifications

• In-depth knowledge of Windows 10 OS and its functionalities.
• Experience with troubleshooting hardware and software issues.
• Ability to install and configure Windows 10 on various platforms.

Responsibilities

• Provide support for Windows 10-related issues and endpoint analytics.
• Investigate and identify root causes of Windows 10/11 issues.
• Monitor system performance and recommend improvements.

Skills

Windows 10 Operating System

Endpoint Analytics

Network Protocols (TCP/IP, DNS, DHCP)

Active Directory

PowerShell Scripting

Virtualization Technologies (Hyper-V, VMware)

Problem-Solving Skills

Communication Skills

Education

Bachelor's Degree in Computer Science or related field

Tools

Microsoft Windows Performance Toolkit

Wireshark

ProcDump/ProcMon

Fiddler

Job description

PlanIT Group is seeking a Windows 10 / 11 Support Engineer for our Federal customer in the Raleigh, NC area. The ideal Windows 10 / 11 Support Engineer is to provide support for all Windows 10-related issues, primarily researching endpoint analytics and investigating items that impact Windows 10/11 performance and end user experience. Ability to evaluate endpoint analytical data and windows event/log data to identify areas of concern with workstation performance or issues driving incidents.

Job Title: Windows 10 / 11 Support Engineer

Location: Raleigh, NC or remote

Start Date: 05/19/25

Submit resumes: 05/06/25

Duration: One year plus annual extensions

The Endpoint Systems Platform Configuration office requires skilled Windows 10/11 Support Engineers. The primary responsibility is to provide support for all Windows 10-related issues, primarily researching endpoint analytics and investigating items that impact Windows 10/11 performance and end user experience.

Description: Windows 10 / 11 Support Engineer (2 Resources)

• Ability to evaluate endpoint analytical data and windows event/log data to identify areas of concern with workstation performance or issues driving incidents.
• Investigate and identify root cause and remediation for identified Windows 10/11-related issues, including but not limited to:
• Operating system issues
• Software installation and configuration
• Network connectivity issues.
• Conflicting third-party applications
• Monitor system performance and identify areas for improvement.
• Work with other IT teams to troubleshoot and resolve complex technical issues.
  
  

Required Skills

In-depth knowledge of Windows 10 operating system, including its features, architecture, and functionalities

• Ability to install and configure Windows 10 operating system on multiple platforms, including laptops, desktops, and servers
• Understanding of Windows updates, service packs, and patches, and experience with the installation and troubleshooting of these updates
• Ability to troubleshoot and resolve hardware and software issues related to Windows 10 /11 operating system
• Knowledge of network protocols and security protocols, such as TCP/IP, DNS, DHCP, and VPN
• Knowledge of Active Directory services, Group Policy, and domain configuration
• Experience with PowerShell scripting and command-line interfaces to automate tasks and streamline processes
• Knowledge of WMI - Windows Management Instrumentation
• Basic Knowledge of virtualization technologies, such as Hyper-V and VMware, and the ability to install and configure virtual machines on Windows 10 operating system
• Excellent problem-solving skills and the ability to design, plan, and implement solutions to complex issues
• Good communication skills and the ability to work well in a team environment while demonstrating personal initiative and the ability to work independently.
  
  

Desired Skills

• In-depth knowledge of computer architecture, computer hardware components, and working knowledge of firmware, BIOS, and device drivers, as well as their optimization.
• Understanding of Operating Systems principles including memory management, process management, threading, CPU scheduling, and security.
• Proficiency with performance monitoring and profiling tools such as Microsoft Windows Performance Toolkit, ProcDump/ProcMon, PerfMon, Fiddler, Sysinternals, WinDBG, and Wireshark.
• Ability to benchmark computer equipment and analyze results, comparing them against industry standards and optimizing accordingly.
• Proficiency with scripting languages such as Python, PowerShell, Bash, or similar automation tools to create automated performance-monitoring tools.
• In-depth knowledge of networking protocols, such as TCP/IP, DHCP, DNS, OSI model, and web-related protocols such as HTTP, HTTPS.
• Basic Knowledge of cloud-based infrastructures, such as Azure, AWS, or Google Cloud.
• Good troubleshooting and problem-solving skills are necessary, including the ability to diagnose issues across multiple domains, such as software, hardware, firmware, network to resolve local or remote performance problems.
• A deep understanding of how applications work on top of operating system internals. This includes a strong knowledge of how applications interact with file systems, the registry, network stacks, and system memory.
• Knowledge of security concepts and an understanding of how operating system hardening impacts system performance and how to optimize system security without impacting performance.
• Familiarity with encryption implementation and impact, such as SecureDoc or BitLocker.
• Understanding of impact and compatibility of external docks and input devices, and how they may affect performance or stability
• Deliverables:
• Regular updates on the status of Windows 10 / 11 investigations
• Reports on Windows 10 / 11 remediations
• Documentation of system infrastructure and configurations
  
  

Additional Provisions:

• Must be able to obtain a Position of Public Trust Clearance
• Pass both a client mandated clearance process to include drug screening, criminal history check and credit check.
• All candidates must be a US Citizen or US Permanent Resident only.
• Candidate must have lived in the United States for the past 5 years.
• Cannot have more than 6 months travel outside the United States within the last five years. Military Service excluded. (Exception does not include military family members.)