Application Support Engineer

LigoLab; United States; À distance; USD 50 000 - 90 000; Plein temps

Avantages offerts par ce poste

Fully remote work

Résumé du poste

LigoLab is seeking a remote, full-time support professional to help customers resolve issues with our laboratory information system. You will collaborate with customer support, development, and interface teams while learning laboratory workflows and enterprise software in a structured onboarding program.

The role emphasizes hands-on troubleshooting, documenting steps, and creating training materials. Expect steady ticket volume as you build domain expertise in a long-term opportunity.

Qualifications

• Technical aptitude and interest in working for a software organization.
• Ability to communicate with customers, gather useful information, and work through problems methodically.
• Willingness to learn laboratory operations and enterprise software through an intensive onboarding and training period.

Responsabilités

• Work directly with customers to gather details needed to diagnose and resolve software issues.
• Coordinate with development and interface specialists to investigate customer problems.
• Record troubleshooting steps and solutions in a task management system.
• Create training materials to help address recurring support needs.
• After onboarding, handle an expected average of 25–30 support tickets per month, with volume potentially increasing over time.

Connaissances

Technical aptitude

Customer communication

Problem solving

Learning mindset

Description du poste

Role overview

Help customers resolve issues with a laboratory information system, working across customer support, development, and interface teams. The role combines hands‑on troubleshooting with structured learning about laboratory workflows and enterprise software; it is fully remote and designed as a long‑term opportunity to build domain expertise.

Responsibilities

• Work directly with customers to gather details needed to diagnose and resolve software issues.
• Coordinate with development and interface specialists to investigate customer problems.
• Record troubleshooting steps and solutions in a task management system.
• Create training materials to help address recurring support needs.
• After onboarding, handle an expected average of 25–30 support tickets per month, with volume potentially increasing over time.

Requirements

• Technical aptitude and interest in working for a software organization.
• Ability to communicate with customers, gather useful information, and work through problems methodically.
• Willingness to learn laboratory operations and enterprise software through an intensive onboarding and training period.

Benefits and work setup

• Fully remote work.
• Full‑time position with ongoing learning and opportunities to develop new skills.