Lab Systems Support Specialist

TechDigital Group; Durham (NC); Vor Ort; USD 90.000 - 120.000; Vollzeit

Zusammenfassung

TechDigital Group in Durham, NC is seeking an experienced IT support professional to provide first-level technical assistance for laboratory applications, instrument-integrated systems, and IT infrastructure. You will manage user accounts, onboarding/offboarding, software installations, and AD/SCCM-based endpoint management, ensuring compliance with GLP, GMP, FDA regulations, and 21 CFR Part 11.

Collaborating with desktop, infrastructure, and network teams, you will resolve hardware, OS, and

Qualifikationen

• Bachelor's degree in information technology, computer science, life sciences, engineering, or related discipline.
• 8+ years ofExperience in a laboratory or IT support role.
• Proficiency with Windows operating systems, Active Directory, SCCM, networking concepts, and data backup/recovery solutions.
• Familiarity with laboratory instruments and integrated software platforms.
• Knowledge of ITIL processes: Incident, Problem, Change, Service Request.

Aufgaben

• Provide first-level technical support for laboratory applications, instrument-integrated systems, and laboratory IT infrastructure.
• Perform user administration activities, including user account creation, modification, deactivation, and access management.
• Support onboarding and offboarding of laboratory systems and users.
• Coordinate and execute software installations, upgrades, patches, and configuration changes for laboratory systems.
• Configure and maintain laboratory applications, instrument interfaces, and system settings.
• Assist users in troubleshooting software, hardware, and instrument integration issues.
• Support audit trail reviews, data archival, and system maintenance activities.
• Administer Windows-based workstations and network-connected devices.
• Coordinate with desktop, infrastructure, and network teams to resolve hardware and connectivity issues.
• Administer Active Directory components, including OUs, groups, permissions, and migrations.
• Perform endpoint administration, including SCCM client deployment and maintenance.
• Troubleshoot DNS, DHCP, and domain authentication issues affecting operations.
• Perform and monitor backup and recovery activities for systems and instruments.
• Coordinate monthly patching and preventive maintenance schedules.
• Collaborate with vendors and infrastructure teams to resolve outages.
• Support GLP, GMP, FDA regulations and 21 CFR Part 11 compliance.
• Maintain SOPs, documentation, and change management per ITIL-based processes.
• Update and maintain change requests as per established procedures.

Kenntnisse

Windows OS

Active Directory

SCCM

Networking

Backup & Recovery

ITIL processes

Regulatory knowledge

Ausbildung

Bachelor's degree in IT/CS/Life Sciences/Engineering

Tools

SCCM

AD (Active Directory)

Jobbeschreibung

Job Duties

• Provide first-level technical support for laboratory applications, instrument-integrated systems, and laboratory IT infrastructure.


• Perform user administration activities, including user account creation, modification, deactivation, and access management.


• Support onboarding and offboarding of laboratory systems and users.


• Coordinate and execute application software installations, upgrades, patches, and configuration changes for standalone and networked laboratory systems.


• Configure and maintain laboratory applications, instrument interfaces, and related system settings.


• Assist laboratory users in troubleshooting software, hardware, and instrument integration issues involving systems such as HPLC, GC, spectrophotometers, and other analytical instruments.


• Support audit trail reviews, data archival activities, and system maintenance activities.


• Manage and support Windows-based laboratory workstations and network-connected devices.


• Coordinate with desktop, infrastructure, and network support teams to resolve hardware, operating system, and connectivity issues.


• Administer Active Directory components, including computer accounts, Organizational Units (OUs), security groups, permissions, and OU migrations.


• Perform endpoint administration activities, including SCCM client deployment, configuration, troubleshooting, and maintenance.


• Troubleshoot network-related issues, including DNS, DHCP, domain authentication, and connectivity problems affecting laboratory operations.


• Perform and monitor backup and recovery activities for laboratory systems, including standalone and benchtop instruments.


• Support system image restoration, file-level recovery, backup client installation, and backup job monitoring.


• Coordinate monthly patching activities and preventive maintenance schedules.


• Work with vendors and infrastructure teams to resolve hardware failures, maintenance requirements, and system outages.


• Support compliance with GLP, GMP, FDA, 21 CFR Part 11, and applicable regulatory requirements.


• Ensure laboratory systems are maintained and operated in accordance with approved SOPs, Work Instructions (WIs), validation documentation, and quality procedures.


• Update and maintain SOPs, technical documentation, configuration records, user guides, and operational procedures.


• Create, document, and implement change requests in accordance with established ITIL-based change management processes.

Required Qualifications

• Bachelor's degree in information technology, Computer Science, Life Sciences, Engineering, or a related discipline.


• 8+ years of experience in a laboratory or IT support role.


• Working knowledge of Windows operating systems, Active Directory, SCCM, networking concepts, backup and recovery solutions, and endpoint management.


• Familiarity with laboratory instruments and integrated laboratory software platforms.


• Understanding of ITIL processes, including Incident, Problem, Change, and Service Request Management.


• Knowledge of regulatory requirements, including GLP, GMP, FDA regulations, and 21 CFR Part 11.


• Strong troubleshooting, communication, documentation, and stakeholder management skills.