LIS Implementation Agent

LigoLab; United States; A distancia; USD 120.000 - 160.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Fully remote

Long-term career opportunity

Descripción de la vacante

LigoLab is hiring for a fully remote, full-time role to guide customers through adopting a laboratory information system—from understanding day-to-day workflows to configuring the system for use. The position blends laboratory operations knowledge, customer communication, and enterprise software implementation, with coordination across internal teams.

The role is remote, offers long-term learning and career growth, and requires strong independence and the ability to manage multiple customer

Formación

• Strong knowledge of laboratory workflows.
• Experience with laboratory information systems (LIS/LIMS).
• Background in enterprise software management and implementation.
• Ability to translate customer needs into system configuration.

Responsabilidades

• Lead regular customer conversations to document laboratory workflows and implementation needs.
• Configure the information system to support each customer’s processes.
• Coordinate implementation work with development, support, billing, and interface teams.
• Track decisions, tasks, and solutions in a task management system.
• Create training materials for customers and colleagues.
• After onboarding, manage several new customer implementations at a time; the stated target is three to six.

Conocimientos

Lab workflows

LIS/LIMS experience

Software implementation

Customer liaison

Independent work

Descripción del empleo

Role overview

Guide laboratory customers through adopting a laboratory information system, from understanding their day-to-day workflows to configuring the system for use. The role combines laboratory operations expertise, customer communication, enterprise software implementation, and coordination across internal teams. The position is fully remote and full-time.

Responsibilities

• Lead regular customer conversations to document laboratory workflows and implementation needs.
• Configure the information system to support each customer’s processes.
• Coordinate implementation work with development, support, billing, and interface teams.
• Track decisions, tasks, and solutions in a task management system.
• Create training materials for customers and colleagues.
• After onboarding, manage several new customer implementations at a time; the stated target is three to six.

Requirements

• Strong knowledge of laboratory workflows.
• Experience managing laboratory information or laboratory management systems.
• Background in enterprise software management and implementation.
• Ability to work independently with customers and translate their needs into system configuration.
• Willingness to invest in extensive product and industry learning.

Benefits and work setup

• Fully remote, full-time work.
• Long-term career opportunity with ongoing learning and skill development.