Professional Services Consultant - Managed Services

Clinisys; United States; Hybrid; USD 75,000 - 101,000; Full time

Benefits offered by this job

Health and wellness coverage

401(k) plan

Stock incentives

Paid time off

Parental leave

Tuition assistance

Job summary

Clinisys in the United States is seeking a technical LIMS support specialist to provide post-launch support for laboratory information systems. You will troubleshoot workflows, configure LIMS, and work closely with customers to keep environments reliable and efficient.

The role blends consulting with hands-on analysis, testing, validation, and change management. Travel up to 50%, remote work options, and a comprehensive benefits package accompany a base salary in the $75k–$101k range.

Qualifications

• At least 3 years supporting or administering LIMS in clinical, environmental, pharmaceutical, or toxicology laboratories.
• Bachelor's degree in life sciences, computer science, information systems, health informatics, or a related field.
• Strong PL/SQL and database troubleshooting skills, plus experience supporting the software lifecycle.
• Experience with testing, validation, user acceptance testing, or change management.
• Strong analytical, problem-solving, and communication skills.

Responsibilities

• Troubleshoot workflows, database behavior, and interfaces using PL/SQL and analysis.
• Configure and improve LIMS workflows.
• Investigate root causes and implement sustainable fixes.
• Support enhancements, testing, validation, UAT, and change management.
• Document guidance and train customer administrators and end users.
• Use AI-enabled tools to support analysis and improve outcomes.

Skills

PL/SQL

Database troubleshooting

Analytical thinking

Problem-solving

Communication skills

UAT experience

Education

Bachelor's degree in life sciences / CS / IS

Tools

Crystal Reports

Power BI

Tableau

SSRS

Job description

Role overview

Provide technical, post-launch support for laboratory information systems, helping customers keep their environments reliable and improve how they work. The role combines customer consulting with hands-on configuration, database investigation, and ongoing software lifecycle support.

Responsibilities

• Troubleshoot application workflows, database behavior, and system interfaces using PL/SQL, reporting tools, and system analysis.
• Configure and improve laboratory information management system (LIMS) workflows.
• Investigate recurring issues, identify root causes, and put sustainable fixes in place.
• Support enhancements, upgrades, testing, validation, user acceptance testing, and change management.
• Document technical guidance and train customer administrators and end users.
• Use AI-enabled tools to support analysis and improve customer outcomes.

Requirements

• At least three years supporting or administering LIMS in clinical, environmental, pharmaceutical, or toxicology laboratories.
• A bachelor’s degree in life sciences, computer science, information systems, health informatics, or a related field.
• Strong PL/SQL and database troubleshooting skills, plus experience supporting the software lifecycle.
• Experience with testing, validation, user acceptance testing, or change management.
• Strong analytical, problem-solving, and communication skills.

Nice to have

• Experience with a LIMS platform and reporting or analytics tools such as Crystal Reports, Power BI, Tableau, or SSRS.
• Familiarity with AI-enabled tools, programming languages such as Python, Java, JavaScript, or C#, and regulated laboratory standards such as GxP, CLIA, CAP, or ISO 17025.
• Background in managed services, application support, technical consulting, or customer success.

Benefits and work setup

• The role combines remote work with customer-site engagement; travel may be required, with the description citing up to 25% in one section and 25–50% in another.
• Full-time benefits listed include health and wellness coverage, a 401(k) plan, stock incentives, paid time off, parental leave, and tuition assistance.
• The stated U.S. annual base pay range is $75,000–$101,000, depending on location, qualifications, and experience.
• New hires are expected to attend an office on their first day for onboarding.