Remote Application Support Engineer (Lab Software)

LigoLab; United States; Remote; USD 50,000 - 90,000; Full time

Benefits offered by this job

Fully remote work

Job summary

LigoLab is seeking a remote, full-time support professional to help customers resolve issues with our laboratory information system. You will collaborate with customer support, development, and interface teams while learning laboratory workflows and enterprise software in a structured onboarding program.

The role emphasizes hands-on troubleshooting, documenting steps, and creating training materials. Expect steady ticket volume as you build domain expertise in a long-term opportunity.

Qualifications

• Technical aptitude and interest in working for a software organization.
• Ability to communicate with customers, gather useful information, and work through problems methodically.
• Willingness to learn laboratory operations and enterprise software through an intensive onboarding and training period.

Responsibilities

• Work directly with customers to gather details needed to diagnose and resolve software issues.
• Coordinate with development and interface specialists to investigate customer problems.
• Record troubleshooting steps and solutions in a task management system.
• Create training materials to help address recurring support needs.
• After onboarding, handle an expected average of 25–30 support tickets per month, with volume potentially increasing over time.

Skills

Technical aptitude

Customer communication

Problem solving

Learning mindset

Job description

LigoLab is seeking a remote, full-time support professional to help customers resolve issues with our laboratory information system. You will collaborate with customer support, development, and interface teams while learning laboratory workflows and enterprise software in a structured onboarding program.

The role emphasizes hands-on troubleshooting, documenting steps, and creating training materials. Expect steady ticket volume as you build domain expertise in a long-term opportunity.