Application Support Engineer

ManpowerGroup Global, Inc.; Chandler (AZ); On-site; USD 70,000 - 95,000; Full time

Benefits offered by this job

Medical plan

Dental plan

Vision plan

401(k) with match

Weekly pay

Job summary

ManpowerGroup Global, Inc. is seeking an Application Support Engineer in Chandler, AZ to monitor and manage batch processes, respond to alerts, and troubleshoot user inquiries. You will create and maintain documentation, manage incidents, and help improve processes in a dynamic financial services environment.

The role requires 3-5 years in application support, strong Autosys/UNIX/Shell scripting, and SQL/Oracle/Hadoop knowledge. A proactive, fast learner will thrive in this team-focused setting.

Qualifications

• 3-5 years of experience in an application support role supporting client applications.
• Strong knowledge of Autosys, UNIX, and Shell scripting.
• Good understanding of SQL, Oracle or similar DBMS, and Hadoop.
• Ability to prioritize multiple concurrent issues and requests effectively.
• Quick learner with the motivation to continuously improve skills and environment.

Responsibilities

• Monitor and manage multiple batch processes to ensure successful completion, investigating and resolving any issues that arise.
• Respond promptly to alerts, analyze issues, and implement resolutions to maintain system stability.
• Create and update support documentation to facilitate knowledge sharing and process improvements.
• Manage incidents by documenting issues clearly, maintaining open communication, and following escalation procedures.
• Provide application support by troubleshooting and resolving user inquiries, researching root causes, and recommending preventative measures.

Skills

Problem-solving

Communication

Proactive attitude

Prioritization

Learning agility

Tools

Autosys

UNIX

Shell scripting

SQL

Oracle

Hadoop

Job description

Job Title: Application Support Engineer

Our client, a leading organization in the financial industry, is seeking a Application Support Engineer to join their team. As an Application Support Engineer, you will be part of the Application Support Department supporting multi-regional teams. The ideal candidate will have excellent problem-solving skills, strong communication abilities, and a proactive attitude, which will align successfully in the organization.

Location: Chandler, AZ

Pay Range: Best in the Segment on W2

What's the Job?

• Monitor and manage multiple batch processes to ensure successful completion, investigating and resolving any issues that arise.
• Respond promptly to alerts, analyze issues, and implement resolutions to maintain system stability.
• Create and update support documentation to facilitate knowledge sharing and process improvements.
• Manage incidents by documenting issues clearly, maintaining open communication, and following escalation procedures.
• Provide application support by troubleshooting and resolving user inquiries, researching root causes, and recommending preventative measures.

What's Needed?

• 3-5 years of experience in an application support role supporting client applications.
• Strong knowledge of Autosys, UNIX, and Shell scripting.
• Good understanding of SQL, Oracle or similar DBMS, and Hadoop.
• Ability to prioritize multiple concurrent issues and requests effectively.
• Quick learner with the motivation to continuously improve skills and environment.

What's in it for me?

• Opportunity to work in a dynamic and supportive team environment.
• Engagement with cutting-edge monitoring and reporting tools such as ITSM, Service-Now, ITRS, Dynatrace, and Splunk.
• Chance to develop your skills in a fast-paced financial industry setting.
• Supportive environment that encourages professional growth and continuous learning.
• Work on impactful projects that contribute to organizational success.

Upon completion of waiting period consultants are eligible for:

• Medical and Prescription Drug Plans
• Dental Plan
• Vision Plan
• 401(k), Plus Match
• Weekly Pay

We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2023 ManpowerGroup was named one of the World's Most Ethical Companies for the 14th year - all confirming our position as the brand of choice for in-demand talent.