Application Support Co-op

Bain Capital; Boston (MA); On-site; USD 34,000 - 37,000; Full time

Job summary

Bain Capital is seeking an Application Support Technician in Boston to assist in supporting a broad portfolio of applications across business units. The role involves triaging issues, coordinating with internal teams and vendors, and documenting incidents and procedures to improve resilience.

You will engage in data inquiries, basic reporting, and process improvements, with an emphasis on adherence to documented workflows and strong problem-solving in a Windows environment.

Qualifications

• Strong communication skills.
• Detail oriented and highly organized.
• Ability to follow a documented process.
• Experience working within a team.
• Strong troubleshooting and analytical skills in a Microsoft Windows Desktop and/or Server environment.
• Highly motivated individual, able to drive problem resolution from inception to closure.
• Experience in the financial industry a plus.
• Microsoft SQL or other scripting skills a plus.

Responsibilities

• Monitor and triage jobs / system integrations
• Facilitate access and user requests
• Collaborate with internal and 3rd party vendors to drive resolution of prod support items
• Monitor and manage a support queue
• Document status and resolution of incidents and problems
• Perform data gathering tasks in support of audit and regulatory filing activities
• Research and respond to data inquiries
• Assist with basic reporting and system automation efforts
• Assist in the development of process improvements

Skills

Strong communication skills

Detail oriented

Documented processes

Team collaboration

Troubleshooting (Windows)

Problem resolution

Financial industry experience

SQL or scripting

Tools

Microsoft SQL

Job description

BAIN CAPITAL OVERVIEW

With approximately $225 billion of assets under management, Bain Capital is one of the world’s leading private investment firms. We create lasting impact for our investors, teams, businesses, and the communities in which we live. Over four decades we have strategically grown our platform to focus on Private Equity, Growth & Venture, Capital Solutions, Credit & Capital Markets, and Real Assets. Today, our team includes 1,985+ employees in 23 offices on four continents. We partner differently to help people and companies embrace possibility and realize potential. Founded as a private partnership in 1984, we have fostered a culture of innovation, entrepreneurialism, and agility, empowering our people to define and own their career trajectories. Today, our partnership approach enables us to pursue strategic growth, build enduring relationships with a robust external network, and collaborate across our integrated platform to connect the deep and diverse expertise that unlocks breakthrough insights. Our people are the heart of our advantage. Colleagues at all levels have a seat at the table as they tackle business challenges with a principal investor mindset. By asking incisive questions, respectfully challenging one another, and remaining intellectually agile, we work together to achieve exceptional outcomes. For more information visit: Bain Capital

DESCRIPTION

This position will be working for the firm’s Application Support Technology team and will provide support across business units. The person will assist in supporting a broad variety of applications, including client server and cloud based. The person will triage support issues and data inquiries and elevate to internal teams as needed. This position will also include producing documentation for known issues, onboarding support procedures for new applications, and working on firm-wide initiatives pertaining to the supported applications and related technology.

RESPONSIBILITIES

• Monitor and triage jobs / system integrations
• Facilitate access and user requests
• Collaborate with internal and 3rd party vendors to drive resolution of prod support items
• Monitor and manage a support queue
• Document status and resolution of incidents and problems
• Perform data gathering tasks in support of audit and regulatory filing activities
• Research and respond to data inquiries
• Assist with basic reporting and system automation efforts
• Assist in the development of process improvements

QUALIFICATIONS

• Strong communication skills
• Detail oriented and highly organized
• Ability to follow a documented process
• Experience working within a team
• Strong troubleshooting and analytical skills in a Microsoft Windows Desktop and/or Server environment
• Highly motivated individual, able to drive problem resolution from inception to closure
• Experience in the financial industry a plus
• Microsoft SQL or other scripting skills a plus

COMPENSATION

Expected Hourly Rate of Pay $25.00 – 27.00

Actual hourly rate of pay will be determined by a wide range of factors including but not limited to role, function, level, experience and and qualifications and geographic location.

Bain Capital is an equal opportunity employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status.

Founded in 1984, Bain Capital is one of the world’s leading private investment firms. We are committed to creating lasting impact for our investors, teams, businesses, and the communities in which we live. As a private partnership, we lead with conviction and a culture of collaboration, advantages that enable us to innovate investment approaches, unlock opportunities, and create exceptional outcomes. Our global platform invests across five focus areas: Private Equity, Growth & Venture, Capital Solutions, Credit, and Real Assets. In these focus areas, we bring deep sector expertise and wide-ranging capabilities. We have 24 offices on four continents, more than 2,000 employees, and approximately $225 billion in assets under management. To learn more, visit www.baincapital.com.

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