Application Support & Development Engineer (Remote)-3

Realign Llc; Bedford (MA); Remote; USD 90,000 - 130,000; Full time

Job summary

Realign Llc in Bedford, MA seeks an Application Support & Development Engineer to own maintenance, support, and enhancement of IT applications across Health Science and Translational Sciences. This role is hands‑on with application and database support, managed services oversight, release and production support, and collaboration with architecture, security, and IAM for compliant, scalable solutions.

The position offers remote flexibility within the US and requires coordination with IT partners

Qualifications

• Must Have Technical/Functional Skills: Application maintenance, support, and enhancement of IT applications in Health Science / Translational Sciences (TS) and Development areas.
• Hands‑on application and database support, managed services oversight, technical solution assessment, and production support.

Responsibilities

• Act as a dedicated, hands‑on technical resource for supported applications, including administration, troubleshooting, configuration, upgrades, and production support.
• Coordinate application and database installation, configuration, patching, upgrade, deployment, and validation-support activities.
• Collaborate in Azure infrastructure environments, including Azure Portal coordination, server setup, storage, backup, and readiness activities.
• Provide technical support for scientific applications, with domain knowledge in protein analysis and bioinformatics tools.
• Coordinate with Enterprise Architecture to onboard new applications and ensure alignment with standards.
• Review requests for new or changed applications for technical fit, hosting, security, and operational readiness.
• Prepare solution summaries, architecture considerations, risks, dependencies, and next steps for the Technology Solution Board.
• Work with Infrastructure and Security to onboard approved apps and address vulnerabilities; prepare production environments.
• Provide user support including logging, triaging, responding to, and coordinating resolution of P1 tickets.

Job description

Bedford, Massachusetts 01730 Posted October 2nd, 2026

Job Role : Application Support & Development Engineer

Location : Bedford, MA (Remote )

Job Type : Full time Permanent

Job Description

Must Have Technical/Functional Skills

Application maintenance, support, and enhancement of IT applications supporting Health Science / Translational Sciences (TS) and Development areas. The ideal candidate will be experienced in hands‑on application and database support, managed services oversight, technical solution assessment, application onboarding, release support, and production support for scientific and development applications. This role will be instrumental in ensuring that business requests for new and existing applications are assessed from a technical standpoint, translated into appropriate technology solution recommendations, prepared for review by the Technology Solution Board, and implemented in alignment with architecture, infrastructure, security, IAM, and operational support standards

Serve as the IT managed services lead for applications supporting Translational Sciences and Development, providing oversight of vendor-delivered support and operational services.

• Act as a dedicated, hands‑on technical resource for supported applications, including application administration, troubleshooting, configuration, upgrades, and production support.
• Perform or coordinate application and database installation, configuration, patching, upgrade, deployment, and validation-support activities as needed.
• Collaborate in Azure infrastructure environments, including Azure Portal coordination, application server setup, file share setup, storage, connectivity, backup, and environment readiness activities.
• Provide technical support for scientific applications, with preferred domain knowledge in protein analysis, mass spectrometry applications, bioinformatics tools, and scientific data management platforms. (list of applications provided at the end of the document).
• Coordinate internally with Enterprise Architecture to onboard new applications and ensure alignment with enterprise standards and architecture principles.
• Review requests for new applications or significant changes to existing applications; assess technical fit, hosting model, infrastructure needs, integrations, security, IAM, database requirements, support model, compliance considerations, and operational readiness.
• Create requests and supporting technical materials for the Technology Solution Board to review, including solution summaries, architecture considerations, risks, dependencies, and recommended next steps.
• Work with Infrastructure and Security teams to onboard approved applications, complete required reviews, address vulnerabilities, establish environments, and prepare solutions for production support.
• Provide service support to users, including logging, triaging, responding to, and coordinating resolution of P1 tickets and other production support issues.
• Work with IAM teams to automate user access provisioning and de‑provisioning for supported applications where feasible.
• Create, maintain, and periodically update runbooks, support procedures, escalation paths, system documentation, and operational readiness materials.
• Monitor vendor performance and service quality, including incident trends, SLA adherence, recurring issues, operational metrics, and continuous improvement opportunities.
• Communicate status, risks, issues, questions, and decisions to IT leadership, business stakeholders, vendors, and cross‑functional IT partners in a timely manner.