Application Support Engineer

Talentify; Indianapolis (IN); On-site; USD 65,000 - 90,000; Full time

Job summary

Talentify is seeking a mid-level Application Support Engineer to bolster our Global Application Support on-site in Indianapolis, IN. The role emphasizes strong SQL and troubleshooting to independently support production applications and partner with global teams in a regulated pharma environment.

The position focuses on incident response, data analysis, and collaboration with cross-functional teams to ensure system reliability and data integrity in a highly regulated setting.

Qualifications

• Bachelor’s degree in Engineering, Computer Science, Information Systems, or related field.
• 3+ years of application or systems support experience.
• Strong SQL for data analysis and troubleshooting.
• Experience in regulated manufacturing environments (pharma/biotech) preferred.
• Familiarity with incident, problem, and change management processes (ITIL or similar).

Responsibilities

• Provide Tier 2 / Tier 3 application support for critical manufacturing and enterprise applications.
• Use SQL to analyze data, investigate issues, validate fixes, and support reporting or data corrections.
• Serve as escalation point for complex issues, coordinating with global teams.
• Support deployments, upgrades, patches, and validation in GxP-regulated environments.
• Partner with users, IT, and engineering to identify recurring issues and improvements.
• Create and maintain support documentation, SOPs, runbooks, and knowledge base articles.
• Ensure compliance with GxP, data integrity, change management, and cybersecurity requirements.

Skills

SQL

Communication

ITIL

Education

Bachelor’s degree or equivalent

Tools

SQL Server

Oracle

Job description

We are seeking a mid-level Application Support Engineer to support the expansion of our Global Application Support on-site in Indianapolis, IN. This role is ideal for an engineer with strong SQL and application troubleshooting experience, who can independently support production applications, analyze data issues, and partner with global teams to ensure system reliability in a regulated pharmaceutical environment.

Your Responsibilities

• Provide Tier 2 / Tier 3 application support for critical manufacturing and enterprise applications, including incident response, troubleshooting, and root cause analysis
• Use SQL to analyze application data, investigate issues, validate fixes, and support reporting or data corrections as needed
• Serve as a technical escalation point for complex application and data-related issues, coordinating with global support teams, developers, and vendors
• Support application lifecycle activities, including deployments, upgrades, patches, and validation support in GxP-regulated environments
• Partner with business users, IT, and engineering teams to identify recurring issues, propose improvements, and enhance application performance and stability
• Create and maintain support documentation, SOPs, runbooks, and knowledge base articles
• Ensure compliance with GxP, data integrity, change management, and cybersecurity requirements

Your profile

Required Qualifications

• Bachelor’s degree in Engineering, Computer Science, Information Systems, or a related technical field (or equivalent experience)
• 3+ years of experience in application support, systems support, or manufacturing IT
• Strong hands-on experience with SQL (querying, troubleshooting data issues, performance analysis)
• Experience supporting applications in pharmaceutical, biotech, or other regulated manufacturing environments
• Familiarity with incident, problem, and change management processes (ITIL or similar)
• Strong communication skills and ability to work effectively in an on-site, cross-functional environment

Preferred Qualifications

• Experience supporting manufacturing execution, quality, Data Historization and/or laboratory systems
• Knowledge of GxP validation, audit support, and regulated change control
• Experience working with SQL Server, Oracle, or similar relational databases
• Exposure to global application support models and follow-the-sun operations

All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations.

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