Application Support Coordinator

CFS; Visalia (CA); Hybrid; USD 39,000 - 52,000; Full time

Job summary

CFS is seeking a customer-focused Application Support Coordinator to assist educational partners with platform support, troubleshooting, training, and user assistance. The role emphasizes data integrity, compliance, and effective communication for both technical and non-technical users.

As a hybrid, full-time position in Visalia, CA, you will collaborate with internal teams to improve support processes and client outcomes while guiding users through platform functionality and best practices.

Qualifications

• 3+ years of experience supporting K-12 educational organizations.
• Knowledge of IEPs and applicable compliance requirements.
• Proficiency with Microsoft Office and Google Workspace.

Responsibilities

• Provide responsive support for platform users, resolving technical, access, configuration, and data-related issues.
• Manage and prioritize support requests while delivering exceptional customer service.
• Conduct user onboarding, platform demonstrations, and training sessions for new and existing clients.
• Guide users on platform functionality, workflow best practices, data quality, and compliance-related requirements.
• Review and validate client data, identify issues, and recommend solutions.
• Create and maintain user guides, knowledge-base articles, training materials, and support documentation.
• Participate in software testing, implementation projects, product enhancements, and system integrations.
• Collaborate with internal teams to improve support processes and overall client experience.

Skills

Customer support experience

Data validation

IEP knowledge

Google Workspace

Microsoft Office

Education

Associate’s or Bachelor’s degree in IT/education/business

Tools

Google Workspace

Microsoft Office

Job description

Siras Support Coordinator

Full-Time | Non-Exempt | Hybrid | $28-38/hour

We are seeking a customer-focused Application Support Coordinator to support educational partners through platform assistance, troubleshooting, training, and user support. This role serves as a subject matter expert on workflows and management processes while helping clients maximize platform effectiveness, maintain data integrity, and meet compliance requirements.

If you are a detail-oriented and service-driven professional who enjoys helping clients solve problems, learn new systems, and improve operational outcomes, this Application Support Coordinator would be ideal. You can confidently support both technical and non-technical users, communicate complex information clearly, and thrive in a collaborative environment focused on client success.

Key Responsibilities

• Provide responsive support for platform users, resolving technical, access, configuration, and data-related issues.
• Manage and prioritize support requests while delivering exceptional customer service.
• Conduct user onboarding, platform demonstrations, and training sessions for new and existing clients.
• Guide users on platform functionality, workflow best practices, data quality, and compliance-related requirements.
• Review and validate client data, identify issues, and recommend solutions.
• Create and maintain user guides, knowledge-base articles, training materials, and support documentation.
• Participate in software testing, implementation projects, product enhancements, and system integrations.
• Collaborate with internal teams to improve support processes and overall client experience.

Qualifications

• Associate’s or bachelor’s degree in information technology, education, business administration, or a related field preferred.
• 3+ years of experience supporting K-12 educational organizations, school districts, county offices of education, charter schools, or related entities.
• Knowledge of IEPs, special education processes, and applicable compliance requirements.
• Experience working with data validation, data quality reviews, and large datasets.
• Proficiency with Microsoft Office and Google Workspace.

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