Application Support Coordinator (On Site)

Questeq; Greensburg (Westmoreland County); On-site; USD 55,000 - 62,000; Full time

Job summary

Questeq in Greensburg is seeking an experienced IT professional to manage and support educational software platforms.

The ideal candidate will maintain software, conduct training, manage help desk tickets, and ensure operational continuity for educational technology. A collaborative approach and excellent problem-solving skills are essential for this role.

Qualifications

• 2 years of experience directly supporting enterprise applications in a multi-location environment.
• Ability to conduct software application training for small groups.
• Must pass Child Abuse History, Criminal, and Fingerprinting clearances.

Responsibilities

• Maintains, analyzes, and troubleshoots software platforms supporting classroom instruction.
• Conducts training on instructional applications for district personnel.
• Manages help desk ticket queues with established response thresholds.

Skills

SQL query and database-extracted reporting

Microsoft Active Directory administration

Software application training

Understanding of computer and network operations

Excellent customer service skills

Education

2 Year Degree or equivalent work experience

Job description

Job Overview

Job Level: Experienced
Job Location: Greensburg Salem School District (Greensburg, PA)
Position Type: Full Time
Education Level: 2 Year Degree
Salary Range: $55,000.00 - $62,000.00/year
Travel Percentage: Negligible
Job Shift: Day
Job Category: Information Technology

About Us

We are Questeq and we stand for quality. Our technology teams possess the tools to make a real impact. Working with schools is our niche, making positive cultural changes towards digital transformation is our mission. We bridge the gap between technology and curriculum, which drives innovation in the classroom. Imagine what a school can accomplish where every student has the latest technology and is provided the means for total utilization. That is Questeq.

Essential Functions

• Maintains, analyzes, troubleshoots all software platforms that support district classroom instruction and student assessment
• Conducts and coordinates training on the proper use of instructional applications for district personnel
• Collaborates with IT peers to maintain software platforms and databases that enable district administrative functions to include end user support of the Student Information System
• Coordinates submission of state mandated reporting as designated by the district to include Pennsylvania Information Management System (PIMS) collections
• Responsible for troubleshooting assigned 3rd Tier escalation of application support tickets and coordinating with 4th Tier partners as the local liaison for resolution
• Responsible for daily management of assigned help desk ticket queues with adherence to established thresholds for response
• Verifies local connectivity, permissions, and functional access to administrative and instructional client-server applications as well as private and public cloud services
• Gathers criteria for custom modifications to existing administrative and instructional applications and provides analysis and coordination with partners on related projects
• Creates customized data extractions and reports for administrators
• Keeps accurate records of application conventions and configuration
• Curates the application environment of the district and ensures interoperability between platforms
• Contributes to contingency planning and provides procedures in the preservation of database repositories in the context of business continuity and disaster recovery
• Plays a primary role in making recommendations, developing plans, and spearheading implementation of application upgrades
• Supports application publishing and cloud integration initiatives
• Generates the specifications for licensing of applications; assists in identifying software needs in preparation of the annual budget
• Attends designated district board meetings to support conferencing and streaming capabilities. The Technology Director may offer flexible hours at their discretion to accommodate any after-hours tasking.
• Other related duties as assigned by the Technology Director

Qualifications

• College degree preferred; high school diploma/GED and equivalent work experience required
• 2 years of experience directly supporting enterprise applications in a medium-sized environment (multi-location, 10+ servers, 500+ nodes, 500+ users)
• Experience with SQL query and database-extracted reporting preferred
• Familiarity with Microsoft Active Directory administration and permissions preferred
• Familiarity in supporting applications in a multiple OS environment preferred (Windows, MacOS)
• Ability to conduct software application training for small groups (5 -30 people)
• Understanding of computer and network operations
• Experience with state mandated reporting desired. Pennsylvania Information Management Systems (PIMS) experience preferred
• Ability to work well in a demanding and fast-paced environment
• Excellent interpersonal skills for both internal and external communications
• Excellent organization and problem-solving skills
• Excellent customer service skills
• Must be able to pass Child Abuse History, Criminal, and Fingerprinting clearances