Application Support Coordinator

Questeq; Greensburg (Westmoreland County); On-site; USD 65,000 - 90,000; Full time

Job summary

Questeq is seeking an IT Application Support Coordinator to ensure critical district applications run smoothly for teaching, learning, student services, and operations. You will act as a go-to resource for instructional and administrative applications, partnering with teachers, administrators, IT staff, and vendors to troubleshoot, optimize, and implement new solutions.

You’ll own key applications, create data-driven reports, support cloud integrations, and contribute to annual technology

Qualifications

• Own and support critical applications used for classroom instruction, student assessment, and district administration.
• Troubleshoot complex application issues as a Tier 3 resource.
• Train and support staff to confidently use instructional technology and applications.
• Create reports and data extractions to help administrators make informed decisions.
• Collaborate with district users, IT staff, and technology partners.

Responsibilities

• Own and support critical applications used for classroom instruction, student assessment, and district administration.
• Troubleshoot complex application issues, coordinating with external technology partners when needed.
• Train and support staff, helping teachers and administrators confidently use instructional technology and applications.
• Work with data by creating custom reports, data extractions, and solutions that help administrators make informed decisions.
• Manage integrations and interoperability, ensuring the district’s platforms work together effectively.
• Lead application upgrades and improvements from evaluating needs to coordinating implementation.
• Support cloud applications and integrations as the district evolves its technology environment.
• Play a key role in state reporting, including PIMS collections.
• Help shape the future of district technology by identifying software needs and evaluating solutions.
• Collaborate across teams and vendors as a bridge between district users and IT staff.

Job description

Are you someone who enjoys solving technology challenges, improving how systems work, and helping people get the most out of the tools they use every day? The IT Application Support Coordinator plays a key role in keeping the technology behind teaching, learning, student services, and district operations running smoothly.

In this role, you’ll become a go-to resource for the district’s instructional and administrative applications, working with teachers, administrators, IT teammates, and technology partners to troubleshoot issues, improve systems, and introduce new solutions.

What You’ll Do

• Own and support critical applications used for classroom instruction, student assessment, and district administration.
• Troubleshoot complex application issues, serving as a Tier 3 resource and coordinating with external technology partners when needed.
• Train and support staff, helping teachers and administrators confidently use instructional technology and applications.
• Work with data by creating custom reports, data extractions, and solutions that help administrators make informed decisions.
• Manage integrations and interoperability, ensuring the district’s various platforms and systems work together effectively.
• Lead application upgrades and improvements, from evaluating needs and developing plans to coordinating implementation.
• Support cloud applications and integrations as the district continues to evolve its technology environment.
• Play an important role in state reporting, including Pennsylvania Information Management System (PIMS) collections.
• Help shape the future of district technology by identifying software needs, evaluating solutions, and contributing to annual technology planning and budgeting.
• Collaborate across teams and vendors, serving as a bridge between district users, IT staff, and technology partners.
  

Why This Role Is Exciting

This is more than a traditional application support position. You’ll have the opportunity to influence how technology is used across an entire school district. Your work will directly impact teachers, administrators, and students while giving you exposure to a wide range of applications, databases, cloud platforms, reporting systems, integrations, and technology projects.

If you enjoy troubleshooting, working with data, training others, improving systems, and taking ownership of technology solutions, this is an opportunity to make a meaningful impact while continuing to grow your technical skills.