K-12 Software Support Specialist

Edupoint Educational Systems; Mesa (AZ); On-site; USD 40,500 - 49,500; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Generous Paid Time Off

401K Plan with Company Matching

Stocked Kitchen

Professional Development Opportunities

Job summary

Edupoint Educational Systems is seeking a K-12 Software Support Specialist to provide expert support for its Synergy® Education Platform. The role involves troubleshooting, resolving customer inquiries, and ensuring user satisfaction within Mesa, AZ.

Applicants should possess strong analytical and communication skills, preferably with a background in customer support and K-12 education technology. This full-time position offers an opportunity to make a significant impact on K–12 education.

Qualifications

• Experience in Customer Support and Technical Support roles within a software environment.
• Strong Analytical Skills and a proactive approach to Troubleshooting software-related challenges.
• Proven expertise in Software Support, including the ability to assist users in navigating complex applications.
• Excellent verbal and written communication skills with a customer-first mindset.
• Ability to work effectively in a fast-paced, on-site environment.
• Prior experience in K-12 education systems or educational technology is a plus.

Responsibilities

• Provide expert software support to K-12 education clients using the Synergy® Education Platform.
• Resolve customer inquiries and troubleshoot technical issues.
• Analyze support requests and ensure user satisfaction.

Skills

Customer Support Experience

Analytical Skills

Troubleshooting Skills

Communication Skills

K-12 Education Systems Knowledge

Education

Bachelor's degree in Information Systems, Computer Science, or Education

Job description

Description

Company Description

Edupoint Educational Systems delivers innovative enterprise software solutions for managing K-12 educational data, backed by over 30 years of leadership in student information and instructional management technologies. The company's flagship product, the Synergy® Education Platform, integrates tools for online registration, gradebooks, assessments, special education management, and more—all within a unified platform powered by real-time data for informed decision-making. Serving over 3 million students across the nation, Edupoint focuses on enhancing performance at both district and student levels. By streamlining communication and data management, Edupoint empowers educators to maximize student achievement efficiently and effectively.

Current or former Educators / Teachers highly desired. This role is for our Instructional Applications product unit. This product unit focuses on the part of our system that teachers utilize on a daily basis, such as Gradebook, Analytics, Assessment, LMS, MTSS etc.

Hours

Eight-hour shift M-F within 4:00 AM to 6:00 PM Arizona Time operating hours, multiple shifts available.

Salary

$45,000 + Uncapped Guaranteed Monthly Bonus

Bonus

Eligible for a monthly performance bonus tied to uncapped ticket closures and quality standards.

Why you’ll like this role

You’ll help K–12 school districts succeed by solving real problems in the Synergy® Education Platform—while building technical skills (web apps, databases, troubleshooting) in a supportive team environment.

Role Description

This full-time, on-site role based in Mesa, AZ involves providing expert software support to K-12 education clients using the Synergy® Education Platform. As a K-12 Software Support Specialist, you will resolve customer inquiries, troubleshoot technical issues, and deliver excellent service to maintain system functionality. Daily responsibilities include analyzing support requests, resolving software problems, and ensuring user satisfaction while adhering to company quality standards.

Qualifications

• Experience in Customer Support and Technical Support roles within a software environment
• Strong Analytical Skills and a proactive approach to Troubleshooting software-related challenges
• Proven expertise in Software Support, including the ability to assist users in navigating complex applications
• Excellent verbal and written communication skills with a customer-first mindset
• Ability to work effectively in a fast-paced, on-site environment
• Prior experience in K-12 education systems or educational technology is a plus
• Bachelor's degree in Information Systems, Computer Science, Education, or a related field preferred

Benefits

• Medical Insurance w/Prescription Drug Coverage
• Dental Insurance Vision Insurance
• Generous Paid Time Off & Holidays
• Long Term Disability Insurance Life & Accidental Death & Dismemberment
• Paid Maternity & Paternity Leave
• Bereavement Leave
• Professional Development Opportunities
• Onsite Flu Shots for Staff & Immediate Family
• Stocked Kitchen w/Healthy Snacks & Drinks
• TRP Carpool Program
• Employee Assistance Program
• Opportunities for Community Involvement
• Employer and Employee Contributed Health FSA
• Employee Contributed Dependent Care FSA
• 401K Plan w/Company Matching & Immediate Vesting
• Short Term Disability Insurance
• Health & Wellness Program
• Company Sponsored Fitness Challenge
• Pet Insurance
• Free Parking

Physical demands / work environment

Primarily office-based work with extended time at a computer and phone/video meetings. Occasional lifting up to 30 lbs. Some travel/overnight trips may be required.

Disclaimer

This description reflects general duties and is not a contract of employment. Responsibilities may change based on business needs.

Edupoint Educational Systems is an Equal Employment Opportunity Employer. Edupoint provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.