Customer Support Analyst I — Hybrid Banking Tech

SHAZAM; United States; Híbrido; USD 45.000 - 60.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health insurance

Dental insurance

Vision insurance

401(k) with company match

Flexible spending account

Health savings account

Life insurance

Short-term disability

Long-term disability

Paid time off

Parental leave

Company holidays

Educational assistance

Descripción de la vacante

SHAZAM is seeking a Customer Support Analyst 1 in Des Moines, IA, for a regular full-time position. You will provide quality customer support for Teller and Account Launch (account opening) platform and help customers navigate system features.

The role requires at least two years in customer service within community banking, familiarity with ticketing software, MS Office/Teams, and is a hybrid position with potential remote consideration for qualified applicants. SQL is a plus.

Formación

• Minimum of two years experience in roles involving customer service within the community banking industry.
• Experience partnering with financial clients to resolve technical or service-related issues.
• Experience with a customer ticket tracking software and MS Office; SQL a plus.

Responsabilidades

• Assist customers in using the Teller and Account Launch platform to solve problems.
• Offer enhancement requests when issues cannot be resolved by the current system.
• Communicate proper expectations with customers on problem resolution.

Conocimientos

Customer service

Client support

Frontline operations

Financial client partnerships

Ticket tracking software

Microsoft Office Suite (Teams)

SQL

Descripción del empleo

SHAZAM is seeking a Customer Support Analyst 1 in Des Moines, IA, for a regular full-time position. You will provide quality customer support for Teller and Account Launch (account opening) platform and help customers navigate system features.

The role requires at least two years in customer service within community banking, familiarity with ticketing software, MS Office/Teams, and is a hybrid position with potential remote consideration for qualified applicants. SQL is a plus.