Hybrid Banking Support Analyst – Customer Service

SHAZAM; Des Moines (IA); Híbrido; USD 45.000 - 60.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health insurance

401(k) retirement plan with company

Hybrid work model

Educational assistance

PTO and holidays

Descripción de la vacante

SHAZAM is seeking a Customer Support Analyst 1 in Des Moines, IA to provide quality customer support for the Teller and Account Launch platform. This hybrid role combines on-site Iowa office work with potential remote consideration for highly qualified candidates.

You will assist customers, propose enhancements when needed, and communicate clear expectations on problem resolution. The position requires at least two years in customer service within banking, with proficiency in MS Office and

Formación

• Minimum of two years experience in roles involving customer service, client support, or frontline operations within the community banking industry is required.
• Experience in partnering with financial clients to resolve technical or service‑related issues preferred.
• Experience with a customer ticket tracking software preferred.
• Proficient in Microsoft Office Suite, including Teams.
• Experience with SQL a plus.

Responsabilidades

• Assist the customer in using the systems to solve problems.
• Offer enhancement requests when certain issues cannot be resolved by the current system.
• Communicate proper expectations with the customers on problem resolution.

Conocimientos

Customer service

Client support

Frontline ops

SQL

MS Office

Teams

Herramientas

Ticket tracking software

Descripción del empleo

SHAZAM is seeking a Customer Support Analyst 1 in Des Moines, IA to provide quality customer support for the Teller and Account Launch platform. This hybrid role combines on-site Iowa office work with potential remote consideration for highly qualified candidates.

You will assist customers, propose enhancements when needed, and communicate clear expectations on problem resolution. The position requires at least two years in customer service within banking, with proficiency in MS Office and