Senior Operations Data Analyst - Appraisal & CX

OpenKrill; United States; On-site; USD 92,000 - 115,000; Full time

Job summary

OpenKrill is seeking a data-driven Junior Analyst/Operations Associate to gather requirements, analyze operational needs, and support performance improvements. You will work with stakeholders to define scope, craft user stories, and validate solutions against business goals.

You will build dashboards in Google Sheets, Slides and QuickSight, present findings to CX leadership, and support cross-functional teams with data-backed recommendations for system enhancements.

Qualifications

• 2-4 years of experience as a Junior Analyst, QA Analyst, Data Analyst, or Operations Associate; exposure to project support, documentation, and reporting.
• Strong data analysis skills.
• Excellent verbal and written communication skills.
• Proven ability to influence cross-functional stakeholders and guide project direction.
• Demonstrated strong work ethic.
• Excellent organizational and project management skills.
• Strong analytical and critical-thinking skills to create data with little direction.
• Demonstrated ability to manage through change and adapt to a changing environment.
• Strong history of mentoring and developing employees.
• Ability to operate with a high degree of autonomy while managing multiple complex projects.

Responsibilities

• Lead requirements gathering by facilitating stakeholder sessions to elicit, analyze, and document operational needs.
• Define project scope and business objectives to ensure alignment with long-term strategy.
• Validate delivered solutions against business needs through user story creation and acceptance criteria.
• Provide analytical support to teams engaged in ongoing performance improvement initiatives.
• Weekly internal reporting: Performance, financials and escalations.
• On-demand customer requests for custom analysis.
• Coverage analysis of appraiser and broker panels.
• Provide Analyst support to CX Organization to build robust business justifications for system enhancements.
• Build dashboards and reports using Google Sheets, Google Slides and QuickSight.
• Communicate analysis, data and recommendations to senior leadership and CX stakeholders.

Skills

Data analysis

Verbal and written communication

Stakeholder influence

Organizational skills

Project management

Tools

Google Sheets

Google Slides

Excel

QuickSight

Job description

OpenKrill is seeking a data-driven Junior Analyst/Operations Associate to gather requirements, analyze operational needs, and support performance improvements. You will work with stakeholders to define scope, craft user stories, and validate solutions against business goals.

You will build dashboards in Google Sheets, Slides and QuickSight, present findings to CX leadership, and support cross-functional teams with data-backed recommendations for system enhancements.