Trading Platform Support Analyst - Hybrid, On-Call (NY)

Mitchell Martin Inc.; New York (NY); Hybrid; USD 81,000 - 95,000; Full time

Job summary

Mitchell Martin Inc. is seeking an Application Support Analyst in New York, NY to maintain and improve trading technology platforms.

This hybrid contract role focuses on incident management, platform stability, and close collaboration with cross-functional teams to deliver timely solutions. You will monitor production systems, perform root cause analyses, coordinate testing and deployments for new releases, and communicate status to stakeholders and senior management.

Qualifications

• 8+ years of experience in application support, preferably in trading environments.
• Experience with Fixed Income products and electronic trading platforms.
• Proficiency in SQL, scripting, and troubleshooting tools.
• Strong communication and problem-solving skills.
• Ability to work on-call and manage system support rotations.

Responsibilities

• Provide daily support for trading platforms, ensuring system stability and performance.
• Monitor production systems and resolve incidents by collaborating with relevant teams.
• Conduct root cause analysis and implement corrective actions post-incident.
• Communicate platform status and updates to stakeholders and senior management.
• Coordinate testing, deployment, and validation activities for new releases.

Skills

SQL

Scripting

Troubleshooting

Incident management

Communication

Job description

Mitchell Martin Inc. is seeking an Application Support Analyst in New York, NY to maintain and improve trading technology platforms.

This hybrid contract role focuses on incident management, platform stability, and close collaboration with cross-functional teams to deliver timely solutions. You will monitor production systems, perform root cause analyses, coordinate testing and deployments for new releases, and communicate status to stakeholders and senior management.