Application Support Analyst

Alliance HCM; Conroe (TX); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Health insurance

401K with match

HSA coverage

Profit sharing

Job summary

AllianceHCM is seeking an Application Support Analyst to assist clients with reporting and data management and to address escalated issues across Alliance HCM solutions. The role involves managing cases in Salesforce, ensuring data accuracy before live payroll, and maintaining clear communication with management on timelines.

Candidate should be organized, customer-focused, and capable of multi-tasking to meet deadlines while providing timely, accurate support.

Qualifications

• Strong focus on customer satisfaction.
• Strong organizational and problem solving skills.
• Ability to multi task and meet deadlines.
• Proficient with Microsoft Office products (Excel, Word, etc).
• Knowledge of HR, Payroll, Timekeeping, General Ledger, SQL, Report Writing.

Responsibilities

• Assist clients with specialized reporting and data management.
• Help with escalated client issues on all Alliance HCM solutions.
• Manage workload and client requests through Case Ticketing System in Salesforce.
• Communicate with management regarding deadlines and timelines.
• Troubleshoot client questions to provide timely, accurate solutions.
• Engage team members to ensure all client case tickets are resolved.
• Verify accuracy of client and employee data before first live payroll with implementation conversion team.
• Heavy phone client communication and detailed email follow up.
• Work flexible hours when workload warrants additional hours.

Skills

Customer service

Organizational skills

Problem solving

Multitasking

Office proficiency

Education

Bachelor's degree in technology or HR

Tools

Salesforce

SQL

Excel

Job description

Job Summary - Application Support Analyst

• Assist clients with specialized reporting and data management


• Help with escalated client issues on all aspects of Alliance HCM solutions


• Manage workload and client request through Case Ticketing System in SalesForce


• Communicate with management in regard to timeline deadlines being pushed or met


• Troubleshoot client questions to provide timely and accurately solutions


• Engage team members as needed to ensure all client case tickets are resolved


• Verify accuracy of all client and employee data prior to the first live payroll when working with the implementation conversion team.


• Heavy phone client communication and detailed email follow up communication


• Ability to work flexible schedule when workload warrants additional hours

Desired Skills and Experience

• Strong focus on customer satisfaction


• Strong organizational and problem solving skills


• Ability to multi task and meet deadlines


• Proficient with Microsoft Office products (Excel, Word, etc)


• Major in technology, Human Resources, or related fields preferred


• Knowledge of any of the following is helpful: Benefits, HR, Payroll, Timekeeping, General Ledger, SQL, Report Writing

Why Alliance?

• Great small company atmosphere - that you can help shape into a great big company atmosphere.


• Generous salary consistent with qualifications.


• 100% paid health insurance, 401K with match, 100% paid HSA, profit sharing.


• Work on a fast growing team with tenured experience to learn from.

Company Overview

AllianceHCM (Alliance) aims to be the largest independent Human Capital Management (HCM) company in the United States by providing the most advanced technology to customers through its proprietary, single database, cloud-based software. To meet this goal, Alliance is constantly striving to innovate and create best-in-class human capital management solutions. Current products include: Recruitment, Applicant Tracking & Onboarding Solutions, Payroll Processing, Learning Management Systems, ACA Tracking & Compliance Services, Tax Processing, Benefits Administration, Employee Engagement Solutions, and many others.