Application Engineer I — Server & Hardware Solutions

Supermicro; Wayne (CA); On-site; USD 80,000 - 100,000; Full time

Job summary

Supermicro in San Jose, CA, is seeking an Application Engineer to deliver technical support for server systems and workstations. You will collaborate with sales, FAEs, service teams, and customers to resolve product issues and present technical demonstrations on-site.

RESPONSIBILITIES include diagnosing hardware and software problems, developing automation scripts for Windows and Linux, and maintaining expertise across product lines while communicating effectively with cross-functional teams.

Qualifications

• Bachelor's degree in EE or CS, with 1+ years of professional experience (preferred).
• At least 1+ year of hands-on end-user experience working with computer systems or servers - possibly in school, personal projects, or as part of a non-technical role.
• Extensive hands-on experience and deep expertise in computer architecture, including servers, workstations, and associated services.
• Experienced in developing or deploying advanced scripts and applications for automation on Windows and Linux platforms.
• Strong communication skills (both verbal and written), with the ability to handle sensitive situations professionally.
• Ability to motivate and guide others while maintaining a professional and courteous demeanor.
• Exceptional organizational and social skills to foster a collaborative and productive work environment.

Responsibilities

• Provide expert technical support to customers, troubleshooting and resolving complex issues related to motherboards, server systems, and PC peripherals through various communication channels (phone, email, and on-site visits).
• Diagnose and resolve computer hardware and software issues with precision and efficiency.
• Collaborate closely with the sales team to provide technical insights and support, ensuring a unified approach to customer service.
• Deliver compelling product presentations and technical demonstrations during on-site visits with the sales team.
• Maintain and expand technical expertise by staying current on all new and existing product lines.
• Collaborate with the Product Management team to handle, clarify, and resolve quality issues.

Skills

Server hardware

Windows/Linux scripting

Customer support

Technical communication

Team collaboration

Organizational skills

Education

Bachelor's degree in EE or CS

Tools

Automation scripts (Windows)

Automation scripts (Linux)

Job description

Supermicro in San Jose, CA, is seeking an Application Engineer to deliver technical support for server systems and workstations. You will collaborate with sales, FAEs, service teams, and customers to resolve product issues and present technical demonstrations on-site.

RESPONSIBILITIES include diagnosing hardware and software problems, developing automation scripts for Windows and Linux, and maintaining expertise across product lines while communicating effectively with cross-functional teams.