Application Engineer 1

Supermicro; San Jose (CA); On-site; USD 80,000 - 100,000; Full time

Job summary

Supermicro located in San Jose, CA seeks an Application Engineer to deliver technical support for servers and workstations. You will work independently with sales, FAEs, service teams, and customers to resolve product issues.

The role requires a Bachelor’s degree in EE or CS, 1+ years of hands-on system experience, and strong troubleshooting plus scripting capabilities on Windows and Linux. Collaboration with sales and product management is essential for success.

Qualifications

• Bachelors degree in EE or CS required or equivalent
• 1+ years professional experience preferred
• Hands-on experience with servers, workstations, and related services
• Experience developing or deploying automation scripts for Windows and Linux
• Strong written and verbal communication, professional demeanor

Responsibilities

• Provide expert technical support to customers for servers, workstations, and PC peripherals via multiple channels
• Diagnose and resolve hardware and software issues with precision
• Collaborate with sales team to provide technical insights and support
• Deliver product presentations and demonstrations during on-site visits with the sales team
• Maintain expertise on new and existing product lines and coordinate with Product Management on quality issues

Skills

Troubleshooting

Automation scripting

Communication skills

Problem solving

Education

Bachelor’s degree in EE or CS

Tools

Windows

Linux

Automation scripts

Job description

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Location: San Jose, California, United States

About Supermicro:

Supermicro® is a Top Tier provider of advanced server, storage, and networking solutions for Data Center, Cloud Computing, Enterprise IT, Hadoop/ Big Data, Hyperscale, HPC and IoT/Embedded customers worldwide. We are the #5 fastest growing company among the Silicon Valley Top 50 technology firms. Our unprecedented global expansion has provided us with the opportunity to offer a large number of new positions to the technology community. We seek talented, passionate, and committed engineers, technologists, and business leaders to join us.

Job Summary:

Located in San Jose, CA, the Application Engineer will be responsible for delivering technical support for computer servers and workstations, working independently with sales, FAEs, service teams, and customers to resolve Super Micro product issues.

Essential Duties and Responsibilities:

• Provide expert technical support to customers, troubleshooting and resolving complex issues related to motherboards, server systems, and PC peripherals through various communication channels (phone, email, and on-site visits).
• Diagnose and resolve computer hardware and software issues with precision and efficiency.
• Collaborate closely with the sales team to provide technical insights and support, ensuring a unified approach to customer service.
• Deliver compelling product presentations and technical demonstrations during on-site visits with the sales team.
• Maintain and expand technical expertise by staying current on all new and existing product lines.
• Collaborate with the Product Management team to handle, clarify, and resolve quality issues.

Qualifications:

• Bachelor’s degree in EE or CS, with 1+ years of professional experience (preferred).
• At least 1+ year of hands-on end-user experience working with computer systems or servers - possibly in school, personal projects, or as part of a non-technical role.
• Extensive hands-on experience and deep expertise in computer architecture, including servers, workstations, and associated services.
• Experienced in developing or deploying advanced scripts and applications for automation on Windows and Linux platforms.
• Strong communication skills (both verbal and written), with the ability to handle sensitive situations professionally.
• Ability to motivate and guide others while maintaining a professional and courteous demeanor.
• Exceptional organizational and social skills to foster a collaborative and productive work environment.

Salary Range

$80,000 - $100,000

• The salary offered will depend on several factors, including your location, level, education, training, specific skills, years of experience, and comparison to other employees already in this role. In addition to a comprehensive benefits package, candidates may be eligible for other forms of compensation, such as participation in bonus and equity award programs.

EEO Statement

Supermicro is an Equal Opportunity Employer and embraces diversity in our employee population. It is the policy of Supermicro to provide equal opportunity to all qualified applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status or special disabled veteran, marital status, pregnancy, genetic information, or any other legally protected status.