Application Developer: AWS Connect & Contact Center Innovator

USAN, Inc.; Norcross (GA); Hybrid; USD 75,000 - 115,000; Full time

Benefits offered by this job

Competitive compensation program

Outstanding benefits package

401(k) plan

Excellent holiday/vacation plans

Employee Referral Bonus Program

Annual performance-based bonus

Ongoing training opportunities

Job summary

USAN, Inc. is seeking an Applications Developer to join the Amazon Connect solutions team. You will design, configure, integrate, and implement call-center solutions for enterprise clients, collaborating in a small team to deliver innovative contact center outcomes.

Responsibilities include translating requirements, developing and testing solutions, and staying current with Amazon Connect enhancements. This hybrid role requires presence in Norcross, GA on Tuesdays and Thursdays.

Qualifications

• Bachelor’s degree in Computer Science.
• 2+ years of experience designing and configuring cloud and/or premise-based ACD/Contact Center solutions.
• Excellent analytical and problem-solving skills.
• Team-oriented and self-motivated.
• Experience with Visual Studio, VSCode, or similar IDEs.
• Exposure to C#, ASP.Net, Python, NodeJS, SQL, SQL Server, and/or Perl a plus.
• 2+ years experience with React.
• 2+ years experience in web application development.
• Hybrid role - must be in HQ - Norcross, GA Tuesdays and Thursdays.

Responsibilities

• Translate customer requirements into technical requirements.
• Collaborate internally in the SDLC with USAN project managers, business analysts, technical consultants, and Operations counterparts.
• Develop, test, and maintain solutions for Amazon Connect and related services.
• Perform problem resolution for existing solutions.
• Make informed design and configuration decisions.
• Stay current on upcoming Amazon Connect enhancements, features, and latest contact center trends.

Skills

React

C#

ASP.Net

Python

NodeJS

SQL

SQL Server

Perl

Education

Bachelor’s degree in Computer Science

Tools

Visual Studio

VSCode

Job description

USAN, Inc. is seeking an Applications Developer to join the Amazon Connect solutions team. You will design, configure, integrate, and implement call-center solutions for enterprise clients, collaborating in a small team to deliver innovative contact center outcomes.

Responsibilities include translating requirements, developing and testing solutions, and staying current with Amazon Connect enhancements. This hybrid role requires presence in Norcross, GA on Tuesdays and Thursdays.