Application Developer - Recent Graduate - Hybrid - Norcross, GA

USAN; Norcross (GA); Hybrid; USD 90,000 - 120,000; Full time

Benefits offered by this job

Competitive pay

Medical insurance

Dental insurance

Vision insurance

Life insurance

401(k) plan

Paid holidays

Referral bonus

Annual bonus

Training opportunities

Job summary

USAN in Norcross, GA is seeking an enthusiastic Application Developer to join the Amazon Connect solutions team. You will design, configure, and implement contact center solutions for enterprise clients, focusing on integration between Amazon Connect and third-party systems.

The role requires collaboration across the SDLC with project managers, business analysts, and operations, plus hands-on development using React, C#, Python, NodeJS, and SQL.

Qualifications

• Bachelor’s degree in Computer Science required.
• 2+ years designing and configuring cloud or on-premise contact center solutions.
• Excellent analytical and problem-solving skills.
• Experience with IDEs like Visual Studio or VSCode is beneficial.

Responsibilities

• Translate customer requirements into technical requirements
• Collaborate with project managers, business analysts, and operations
• Develop, test, and maintain Amazon Connect solutions
• Perform problem resolution for existing solutions
• Stay current on Amazon Connect enhancements and trends

Skills

React

C#

Python

NodeJS

SQL Server

Education

Bachelor’s degree in Computer Science

Tools

Visual Studio

VSCode

ASP.Net

SQL

Job description

USAN is seeking an enthusiastic Application Developer to join our Amazon Connect solutions team. As a team member, you would be primarily responsible for the design, discovery, configuration/integration, and implementation of solutions aimed at the contact center space.

You will work on a small team in a highly collaborative way to create effective and innovative call center solutions for enterprise clients. You will also be contributing towards integrations between the Amazon Connect solution and a myriad of 3rd party solution partners, including USAN-proprietary systems/products.

Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time. No agencies please.

Duties:

• Translate customer requirements into technical requirements
• Collaborate internally in the SDLC with USAN project managers, business analysts, technical consultants, and Operations counterparts
• Develop, test, and maintain solutions for Amazon Connect and related services
• Perform problem resolution for existing solutions
• Make informed design and configuration decisions
• Stay current on upcoming Amazon Connect enhancements, features, and latest contact center trends

Basic Qualifications:

• Bachelor’s degree in Computer Science
• 2+ years of experience designing and configuring cloud and/or premise-based ACD-Automatic Call Distribution / Contact Center solutions
• Excellent analytical and problem-solving skills
• General knowledge of professional software development practices and best practices for the full software development life cycle
• Team-oriented and self-motivated
• The ability to communicate ideas effectively, to listen to others’ ideas, and to collaborate to arrive at great solutions
• Experience with Visual Studio, VSCode, or similar IDEs.
• Exposure to C#, ASP.Net, Python, NodeJS, SQL, SQL Server, and/or Perl a plus
• 2+ years experience with React
• 2+ years experience in web application development
• Hybrid role - must be in HQ - Norcross, GA Tuesdays and Thursdays

Preferred Qualifications:

• 3+ years of experience in Amazon Connect (contact flows, console feature provisioning, configuration management, reporting, etc.)
• 3+ years experience with React
• 3+ years experience with AWS services
• 3+ years experience in web application development
• Experience in viewing/understanding Amazon Connect CTRs
• Experience in Amazon QuickSight, Contact Lens, Q in Connect, etc.
• General working knowledge of SQL database concepts
• Demonstrated ability to take a project or significant feature from concept to launch

Job Benefits:

• Competitive compensation program
• Outstanding benefits package (including medical, dental, vision and life insurance)
• 401(k) plan
• Excellent holiday/vacation plans
• Employee Referral Bonus Program
• Annual performance-based bonus
• Ongoing training opportunities

Company Description

United States Advanced Network, In. (USAN) is a privately held corporation based out of Norcross, GA (a suburb of Atlanta, GA). USAN is an AWS Advanced Tier Partner specializing in Amazon Connect, helping organizations design and deploy scalable, AI-driven customer interactions that accelerate time to value and maximize ROI. With over 35 years of deep contact centerexpertise, USAN delivers modern agentic CX solutions and a white-glove approach to optimizing and managing cloud contact center environments through its managed services.

For more information, please visit us at www.usan.com