Application Analyst I MyChart & Epic Portal Support

NorthShore University HealthSystem; Skokie (IL); Hybrid; USD 100,565,000 - 155,669,000; Full time

Benefits offered by this job

Incentive pay

Annual raises

Career development pathways

Medical, dental, vision options

Tuition reimbursement

Free parking

Wellness program savings plan

Health Savings Account options

Retirement plan with company match

Paid time off and holidays

Community involvement opportunities

Job summary

Endeavor Health, a unified healthcare delivery system, is seeking an Application Analyst I to support an assigned application portfolio, including designing, documenting, implementing, and testing software solutions. A key focus is timely ticket closure and maintaining system health across transitioning legacy portals to the unified, Epic-powered MyEndeavor portal.

You will learn the latest solutions, advocate industry best practices, and collaborate with clinical and technical teams to optimize

Qualifications

• Associate's degree or equivalent required.
• Bachelor's degree in IT, Healthcare Administration, or related field preferred.
• 1+ year of IT portfolio experience in a healthcare setting.
• Without a bachelor's degree, minimum of 2 years IT or clinical end-user experience.

Responsibilities

• Design, document, implement, and test software/application solutions.
• Monitor and manage timely ticket resolution and closure.
• Maintain system health across transitioning portals and the new unified platform.

Skills

Microsoft Office Suite

Epic systems

Analytical thinking

Troubleshooting

Communication skills

Independent work

Team collaboration

Education

Associate's degree or equivalent

Bachelor's degree in IT/Healthcare IT or related field preferred

Tools

Epic

EMR systems

Job description

Endeavor Health, a unified healthcare delivery system, is seeking an Application Analyst I to support an assigned application portfolio, including designing, documenting, implementing, and testing software solutions. A key focus is timely ticket closure and maintaining system health across transitioning legacy portals to the unified, Epic-powered MyEndeavor portal.

You will learn the latest solutions, advocate industry best practices, and collaborate with clinical and technical teams to optimize