Application Analyst - Epic Resolute PB

gundersenhealth; United States; Hybrid; USD 60,000 - 81,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

HSA/FSA

401k match

Paid Time Off

Tuition assistance

Job summary

Gundersen Health System seeks an experienced Application Analyst - Epic Resolute PB to support and optimize our Epic Professional Billing workflows.

You will partner with revenue cycle, finance, operational, and clinical stakeholders to ensure billing processes are efficient, compliant, and aligned with organizational goals. Epic billing expertise and strong analytical skills are essential for success.

Qualifications

• Bachelor's degree or related field or equivalent years of experience and education.
• 2–4 years of relevant work experience.
• Epic Resolute Professional Billing and/or Hospital Billing certification required upon hire.
• Strong analytical and problem solving abilities.
• Understanding of revenue cycle workflows including charge capture, coding, billing, claims, and follow-up.
• Experience collaborating with finance, revenue cycle and operations stakeholders.
• Ability to explain technical concepts to non-technical users.

Responsibilities

• Troubleshoots and resolves basic application issues and provides end user support.
• Collaborate with IT and clinical teams to ensure optimal system performance and workflow efficiency.
• Monitors applications for issues during maintenance, upgrades and implementations.
• Monitor performance and assist with auditing processes to ensure data integrity.
• Participate in projects related to system enhancements, integrations, and new implementations.

Skills

Epic Resolute Professional Billing

Revenue cycle knowledge

End-user support

Education

Bachelor's degree

Job description

Love + medicine is who we are, it's what we do, it's why people want to work here. If you're looking for a job to love,

Scheduled Weekly Hours: 40

We are seeking an experienced Application Analyst - Epic Resolute PB to support and optimize our Epic Professional Billing applications.

In this role, you will partner closely with revenue cycle, finance, operational, and clinical stakeholders to ensure billing workflows are efficient, compliant, and aligned with organizational goals. You will play a critical role in supporting charge capture, claims processing, reimbursement optimization, system integrity, and end-user success. The ideal candidate brings Epic billing expertise, strong analytical skills, and a commitment to delivering exceptional support in a complex healthcare environment.

Responsibilities

• Troubleshoots and resolves basic application issues and provides end user support.
• Collaborate with IT, and clinical teams to ensure optimal system performance and workflow efficiency.
• Monitors applications for issues in connection with maintenance, upgrades and implementations.
• Monitor performance and assist with auditing processes to ensure data integrity
• Participate in projects related to system enhancements, integrations, and new implementations

What's Available

Fulltime, 80 hours biweekly (1.0 FTE)

Schedule: Monday-Friday core business hours, potential on call rotation or occasional need to work overtime based on business needs

Remote work options for residents in WI, MN, or IA only, with occasional need to work onsite for support initiatives in either La Crosse, WI or Green Bay, WI.

Immigration sponsorship (e.g., H-1B) is not available for this position.

Starting salary of $70,000/ year and up based on your relevant work experience

Based on experience, this position may also be filled at an Application Analyst or Senior Application Analyst level.

An Ideal Candidate Will Have

• Education: Bachelor's degree or a related field or equivalent years of experience and education
• Experience: At least 2-4 years of relevant work experience
• Certifications: Epic Resolute Professional Billing and/or Hospital Billing certification will be required upon hire
• Strong analytical and problem solving experience
• Strong understanding of revenue cycle workflows including charge capture, coding, billing, claims, and follow‑up
• Experience working with finance, revenue cycle, and operational stakeholders
• Strong analytical, problem‑solving, and troubleshooting skills
• Ability to clearly communicate technical concepts to non‑technical users
• Experience working in a healthcare IT environment

In addition to the rewarding work, you'll receive

• A highly adaptable and mission-driven organization with a work environment that supports you personally and professionally and a work culture where you are valued and appreciated
• Competitive Benefits: A comprehensive and generous benefits package (Medical, Dental, Life Ins, HSA/FSA) ensuring your comfort and well-being as a valuable team member
• Substantial retirement contribution including a 401k match & annual discretionary base contribution
• Work-Life Balance: Paid Time Off (PTO) combines vacation, sick, and personal days into one balance to allow you the flexibility to use your time off as you need
• Professional Development: Support for your career growth through Professional Development Opportunities, our Tuition Investment Program, and our Career Development Center
• Additional Employee Discounts and Perks Other benefits include a Wellness program with incentives, employer-paid life insurance and AD&D, optional short-term and long-term disability coverage, an employee assistance program, identity theft protection, pet insurance, Inspire & Celebrate colleague recognition and rewards program, a discount program, and more!

If you are looking to be a part of a stable and growing mission-driven organization, this may be the right opportunity for you!

Emplify Health is comprised of two of the Midwest's most respected healthcare systems, Bellin Health and Gundersen Health System. Once neighbors, we are now partners, united in our mission to provide exceptional care to our communities. As a not-for-profit, patient-centered healthcare network, we have headquarters in Green Bay and La Crosse, Wisconsin. Our extensive network includes 11 hospitals and more than 100 clinics, serving 67 cities and rural communities across Wisconsin, Iowa, Minnesota and Michigan's Upper Peninsula. With over 4,500 dedicated nurses and providers, we are committed to delivering primary, specialty and emergency care, along with innovative medical education programs. Join us in making a meaningful difference in the lives of our patients and communities.

I f you need assistance with any portion of the application or have questions about the position, please contact [e-mail] or call 608-775-0267.

We inspire your best life by relentlessly caring, learning and innov