Application Analyst | Epic Resolute PB

Gundersen Health System; Wisconsin; Hybrid; USD 63,000 - 77,000; Full time

Benefits offered by this job

PTO

401k match

Tuition assistance

Life insurance

AD&D

Disability insurance

Career development

Employee discounts

Job summary

Gundersen Health System is seeking an experienced Application Analyst – Epic Resolute PB to optimize Epic Professional Billing workflows across revenue cycle, finance and clinical partners. You will support charge capture, claims processing and reimbursement optimization while maintaining data integrity and user satisfaction.

The ideal candidate brings Epic billing expertise, strong analytical skills, and a commitment to excellent support in a complex healthcare setting.

Qualifications

• Bachelor's degree or related field or equivalent years of experience and education.
• 2-4 years of relevant work experience in a healthcare IT or billing environment.
• Epic Resolute Professional Billing and/or Hospital Billing certification required upon hire.

Responsibilities

• Troubleshoots and resolves basic application issues and provides end user support.
• Collaborate with IT and clinical teams to ensure system performance and workflow efficiency.
• Monitors applications for issues during maintenance, upgrades and implementations.
• Monitor performance and assist with auditing processes to ensure data integrity.
• Participate in projects related to system enhancements, integrations, and new implementations.

Skills

Epic Resolute billing

Revenue cycle knowledge

Analytical skills

End-user support

Technical communication

Education

Bachelor's degree or related field

2-4 years experience

Epic Resolute Professional Billing certification

Epic Hospital Billing certification

Tools

Epic Resolute

Billing systems

Job description

Love + medicine is who we are, it's what we do, it's why people want to work here. Scheduled Weekly Hours: 40 We are seeking an experienced Application Analyst – Epic Resolute PB to support and optimize our Epic Professional Billing applications. In this role, you will partner closely with revenue cycle, finance, operational, and clinical stakeholders to ensure billing workflows are efficient, compliant, and aligned with organizational goals. You will play a critical role in supporting charge capture, claims processing, reimbursement optimization, system integrity, and end-user success. The ideal candidate brings Epic billing expertise, strong analytical skills, and a commitment to delivering exceptional support in a complex healthcare environment.

Responsibilities:

• Troubleshoots and resolves basic application issues and provides end user support.
• Collaborate with IT, and clinical teams to ensure optimal system performance and workflow efficiency.
• Monitors applications for issues in connection with maintenance, upgrades and implementations.
• Monitor performance and assist with auditing processes to ensure data integrity.
• Participate in projects related to system enhancements, integrations, and new implementations.

What's Available:

Fulltime, 80 hours biweekly (1.0 FTE)

Schedule: Monday-Friday core business hours, potential on call rotation or occasional need to work overtime based on business needs

Remote work options for residents in WI, MN, or IA only, with occasional need to work onsite for support initiatives in either La Crosse, WI or Green Bay, WI.

Immigration sponsorship (e.g., H-1B) is not available for this position.

Starting salary of $70,000/ year and up based on your relevant work experience

Based on experience, this position may also be filled at an Application Analyst or Senior Application Analyst level.

An Ideal Candidate Will Have:

• Education: Bachelor's degree or a related field or equivalent years of experience and education
• Experience: At least 2-4 years of relevant work experience
• Certifications: Epic Resolute Professional Billing and/or Hospital Billing certification will be required upon hire
• Strong analytical and problem solving experience
• Strong understanding of revenue cycle workflows including charge capture, coding, billing, claims, and follow‑up
• Experience working with finance, revenue cycle, and operational stakeholders
• Strong analytical, problem‑solving, and troubleshooting skills
• Ability to clearly communicate technical concepts to non‑technical users
• Experience working in a healthcare IT environment

Benefits and Perks:

• A highly adaptable and mission-driven organization with a work environment that supports you personally and professionally and a work culture where you are valued and appreciated
• A comprehensive and generous benefits package (Medical, Dental, Life Ins, HSA/FSA) ensuring your comfort and well-being as a valuable team member
• Substantial retirement contribution including a 401k match & annual discretionary base contribution
• Paid Time Off (PTO) combines vacation, sick, and personal days into one balance to allow you the flexibility to use your time off as you need
• Support for your career growth through Professional Development Opportunities, our Tuition Investment Program, and our Career Development Center
• Additional Employee Discounts and Perks
• Wellness program with incentives, employer-paid life insurance and AD&D, optional short-term and long-term disability coverage, an employee assistance program, identity theft protection, pet insurance, Inspire & Celebrate colleague recognition and rewards program, a discount program, and more!
• Competitive compensation and comprehensive benefits packages, as applicable, ensuring your comfort and well-being as a valuable team member
• Professional Development: Support for your career growth through Professional Development Opportunities, our Tuition Investment Program, Career Development Center, and online continuing education courses

Company Culture:

Love + medicine is who we are, it's what we do, it's why people want to work here. We inspire your best life by relentlessly caring, learning and innovating. This is our purpose. Together with our values — belonging, respect, excellence, accountability, teamwork and humility — our pillars set our foundation and our future.

Equal Opportunity Employer Around here, loving your job is part of the job. Join our mission in changing healthcare while finding a career you'll love! Gundersen Health System offers a proud, local history spanning more than 100 years.

Our personalized patient care model is only the beginning of what you will experience as we foster population health transformation and innovation to serve our communities and you. We've made it a priority to enrich the lives of our employees as they find a career they love. Using each employee’s unique talents and passions, Gundersen is committed to delivering exceptional patient and family-centered care to the communities we serve. You can be part of an exciting, highly adaptable and mission-driven organization with a work environment that supports you personally and professionally and a work culture where you are valued and appreciated offering an employee-first culture, work-life balance, and career advancement & growth opportunities.

We call it LOVE + MEDICINE and it’s more than our practice. It is who we are. Gundersen Health System, based in La Crosse, WI, is the leading provider of primary and specialized care in western Wisconsin, southeast Minnesota, and northeast Iowa; serving more than 500,000 residents throughout 22 counties.

Our physician-led, not-for-profit healthcare system includes a 325-bed teaching hospital, tertiary referral center, and Level II Trauma Center; community clinics; 6 affiliate critical access hospitals; nursing homes; behavioral health services; vision centers; pharmacies; and air and ground ambulance services.

In addition, we deliver world-class medical care and the right amount of love. We call it LOVE + MEDICINE and it’s more than our practice. We deliver Love + Medicine every day to change lives in our communities and enrich the lives of our employees.

Select Remote/Hybrid Eligible under More search to see our remote-eligible openings. A rewarding career and an excellent quality of life awaits you. Learn more about our excellence in patient care, education, research, culture, and something we call Love + Medicine at www.gundersenhealth.org/careers/life.