Application Analyst | Grand Central - ADT

Gundersen Health System; Wisconsin; On-site; USD 63,000 - 77,000; Full time

Benefits offered by this job

Wellness program

401k match

Tuition assistance

Career development

Job summary

Gundersen Health System in Wisconsin seeks an experienced Application Analyst – Epic Grand Central (ADT) to support and optimize Epic scheduling and patient access solutions. You will partner with clinical, operational, and technical teams to ensure reliable, efficient scheduling workflows and an improved patient experience.

The role involves collaborating with IT and clinical teams, monitoring performance during upgrades, and participating in new system implementations.

Qualifications

• Bachelor's degree or related field required
• Epic Grand Central certification required upon hire
• 2–4 years of relevant work experience
• Strong analytical and problem solving experience
• Strong understanding of scheduling, registration, and patient access workflows
• Experience gathering requirements and working with operational stakeholders

Responsibilities

• Troubleshoots and resolves basic application issues and provides end user support.
• Collaborate with IT, and clinical teams to ensure optimal system performance and workflow efficiency.
• Monitors applications for issues in connection with maintenance, upgrades and implementations.
• Monitor performance and assist with auditing processes to ensure data integrity
• Participate in projects related to system enhancements, integrations, and new implementations

Skills

Analytical skills

Scheduling workflows

Stakeholder engagement

Education

Bachelor's degree

Epic Grand Central certification

Job description

Love + medicine is who we are, it's what we do, it's why people want to work here.

Scheduled Weekly Hours: 40

We are seeking an experienced Application Analyst – Epic Grand Central (ADT) to support and optimize our Epic scheduling and patient access solutions. In this role, you will partner with clinical, operational, and technical teams to ensure reliable, efficient scheduling workflows that enhance the patient and caregiver experience. This role is responsible for supporting and optimizing scheduling and patient access workflows, ensuring system reliability, and partnering with stakeholders to deliver scalable, high-quality solutions that support access to care across the organization.

Responsibilities:

• Troubleshoots and resolves basic application issues and provides end user support.
• Collaborate with IT, and clinical teams to ensure optimal system performance and workflow efficiency.
• Monitors applications for issues in connection with maintenance, upgrades and implementations.
• Monitor performance and assist with auditing processes to ensure data integrity
• Participate in projects related to system enhancements, integrations, and new implementations

What's Available:

• Fulltime, 80 hours biweekly (1.0 FTE) Monday-Friday core business hours Remote work options for residents in WI, MN, or IA only, with occasional need to work onsite for support initiatives in either La Crosse, WI or Green Bay, WI.
• Immigration sponsorship (e.g., H-1B) is not available for this position.
• Starting salary of $70,000/ year and up based on your relevant work experience
• Based on experience, this position may also be filled at an Application Analyst or Senior Application Analyst level.

An Ideal Candidate Will Have:

• Education: Bachelor's degree or a related field or equivalent years of experience and education
• Experience: At least 2-4 years of relevant work experience
• Certifications: Epic Grand Central certification is required upon hire
• Strong analytical and problem solving experience
• Strong understanding of scheduling, registration, and patient access workflows
• Experience gathering requirements and working directly with operational stakeholders
• Ability to analyze issues, identify solutions, and communicate technical concepts clearly

In addition to the rewarding work, you'll receive:

• A highly adaptable and mission-driven organization with a work environment that supports you personally and professionally and a work culture where you are valued and appreciated
• Competitive Benefits: A comprehensive and generous benefits package (Medical, Dental, Life Ins, HSA/FSA) ensuring your comfort and well-being as a valuable team member
• Substantial retirement contribution including a 401k match & annual discretionary base contribution
• Work-Life Balance: Paid Time Off (PTO) combines vacation, sick, and personal days into one balance to allow you the flexibility to use your time off as you need
• Professional Development: Support for your career growth through Professional Development Opportunities, our Tuition Investment Program, and our Career Development Center
• Additional Employee Discounts and Perks
• Other benefits include a Wellness program with incentives, employer-paid life insurance and AD&D, optional short-term and long-term disability coverage, an employee assistance program, identity theft protection, pet insurance, Inspire & Celebrate colleague recognition and rewards program, a discount program, and more!

Equal Opportunity Employer

Around here, loving your job is part of the job. Join our mission in changing healthcare while finding a career you'll love! Gundersen Health System offers a proud, local history spanning more than 100 years. Our personalized patient care model is only the beginning of what you will experience as we foster population health transformation and innovation to serve our communities and you. We've made it a priority to enrich the lives of our employees as they find a career they love. Using each employee’s unique talents and passions, Gundersen is committed to delivering exceptional patient and family-centered care to the communities we serve. You can be part of an exciting, highly adaptable and mission-driven organization with a work environment that supports you personally and professionally and a work culture where you are valued and appreciated offering an employee-first culture, work-life balance, and career advancement & growth opportunities. This culture allows our organization to attract elite talent, like yourself!

What You Can Expect:

• Empowerment to shape your work environment, encouragement to improve processes and create efficiencies, and support when seeking opportunities for growth
• Culture that encourages self-care and provides you with opportunities to be your best self at work and at home
• Competitive compensation and comprehensive benefits packages, as applicable, ensuring your comfort and well-being as a valuable team member
• Support for your career growth through Professional Development Opportunities, our Tuition Investment Program, Career Development Center, and online continuing education courses
• Inside our walls and our neighborhoods, we deliver world-class medical care and the right amount of love.

If you need assistance with any portion of the application or have questions about the position, please contact [e-mail] or call 608-775-0267.

Emplify Health is comprised of two of the Midwest’s most respected healthcare systems, Bellin Health and Gundersen Health System. Once neighbors, we are now partners, united in our mission to provide exceptional care to our communities. As a not-for-profit, patient-centered healthcare network, we have headquarters in Green Bay and La Crosse, Wisconsin. Our extensive network includes 11 hospitals and more than 100 clinics, serving 67 cities and rural communities across Wisconsin, Iowa, Minnesota and Michigan’s Upper Peninsula. With over 4,500 dedicated nurses and providers, we are committed to delivering primary, specialty and emergency care, along with innovative medical education programs. Join us in making a meaningful difference in the lives of our patients and communities.

We inspire your best life by relentlessly caring, learning and innovating. This is our purpose. Together with our values — belonging, respect, excellence, accountability, teamwork and humility — our pillars set our foundation and our future.

We deliver Love + Medicine every day to change lives in our communities and enrich the lives of our employees. Select Remote/Hybrid Eligible under More search to see our remote-eligible openings. A rewarding career and an excellent quality of life awaits you. Learn more about our excellence in patient care, education, research, culture, and something we call Love + Medicine at www.gundersenhealth.org/careers/life.