Appliance & Refrigeration Technician — On‑Site Repairs & Diagnostics

Prism Specialty Restoration; Burlington (NC); On-site; USD 71,635,000 - 85,962,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Vision insurance

Dental insurance

Job summary

Prism Specialty Restoration is a national disaster restoration company specializing in restoring commercial and residential electronics. This role performs on-site and off-site diagnostics and repairs for appliances including walk-in coolers, refrigerators, washers, dryers, dishwashers, ranges, and ovens.

You will troubleshoot electrical and mechanical issues, communicate options and costs to customers, and manage service van inventory and job documentation.

Qualifications

• EPA 608 Certification required for handling refrigerants in sealed systems.
• Factory certifications from major manufacturers are strongly preferred.
• Solid experience troubleshooting and repairing major appliances.
• Valid driver's license with a clean driving record.
• Strong problem-solving abilities and excellent customer service skills.
• Ability to lift heavy appliance equipment and maneuver safely.

Responsibilities

• Perform on-site and off-site diagnostic, repair, and maintenance services for appliances including walk-in coolers, refrigerators, washers, dryers, dishwashers, ranges, and ovens.
• Troubleshoot electrical, mechanical, and sealed system issues accurately and safely.
• Maintain clear communication with customers regarding repair options, costs, and maintenance advice.
• Manage service van inventory, tools, and documentation of completed jobs.
• Assist with building maintenance and servicing equipment located within our facility.
• Assist in managing crews on commercial projects.
• Follow all safety protocols, environmental standards, and company procedures.

Skills

Customer service

Problem-solving

Communication

Safety awareness

Education

EPA Section 608 Certification (Type I or Universal)

Factory Certifications

Tools

Appliance diagnostics tools

Electrical troubleshooting tools

Job description

Prism Specialty Restoration is a national disaster restoration company specializing in restoring commercial and residential electronics. This role performs on-site and off-site diagnostics and repairs for appliances including walk-in coolers, refrigerators, washers, dryers, dishwashers, ranges, and ovens.

You will troubleshoot electrical and mechanical issues, communicate options and costs to customers, and manage service van inventory and job documentation.