Appliance and Refrigeration Technician

Prism Specialties of North Carolina; Burlington (NC); On-site; USD 42,000 - 68,000; Full time

Benefits offered by this job

Free uniforms

Health insurance

Paid time off

Vision insurance

Dental insurance

Job summary

Prism Specialty Restoration is seeking an experienced Appliance Repair Technician to diagnose, service, and repair a wide variety of appliances while upholding high standards of customer service and technical excellence.

The role involves on-site and off-site diagnostics, repair of refrigerators, washers, dryers, ovens, and more, with emphasis on safety and professional communication with customers.

Qualifications

• Solid experience troubleshooting and repairing major appliances.
• Excellent customer service and communication skills.

Responsibilities

• Perform on-site and off-site diagnostic, repair, and maintenance services for appliances (refrigerators, washers, dryers, ovens).
• Troubleshoot electrical, mechanical, and sealed system issues safely.
• Maintain clear communication with customers regarding options and costs.
• Manage service van inventory, tools, and documentation of completed jobs.
• Assist with building maintenance and servicing equipment in the facility.
• Assist in managing crews on commercial projects.
• Follow all safety protocols and company procedures.

Skills

Customer service

Troubleshooting

Problem-solving

Valid driver’s license

Education

EPA Section 608 Certification (Type I or Universal)

Factory Certifications (GE, LG, Samsung, Whirlpool)

Job description

Benefits:

• Free uniforms
• Health insurance
• Paid time off
• Vision insurance
• Dental insurance

Job Description

Prism Specialty Restoration is a national disaster restoration company specializing in the restoration of both commercial and residential electronics. We are seeking an experienced and skilled Appliance Repair Technician to join our growing service team. The ideal candidate will diagnose, service, and repair a wide variety of appliances while maintaining high standards of customer service and technical excellence.

Key Responsibilities

• Perform on-site and off-site diagnostic, repair, and maintenance services for appliances, including walk-in coolers, refrigerators, washers, dryers, dishwashers, ranges, and ovens.
• Troubleshoot electrical, mechanical, and sealed system issues accurately and safely.
• Maintain clear communication with customers regarding repair options, costs, and maintenance advice.
• Manage service van inventory, tools, and documentation of completed jobs.
• Assist with building maintenance and servicing equipment located within our facility.
• Assist in managing crews on commercial projects.
• Follow all safety protocols, environmental standards, and company procedures.

Qualifications & Requirements

• EPA Section 608 Certification (Type I or Universal): Required for handling refrigerants in sealed systems (e.g., standard and flammable refrigerants like R-600a).
• Factory Certifications: Major manufacturer certifications (e.g., GE Appliances, LG, Samsung, Whirlpool) are strongly preferred.
• Solid experience troubleshooting and repairing major appliances.
• Valid driver’s license with a clean driving record.
• Strong problem-solving abilities and excellent customer service skills.
• Ability to lift heavy appliance equipment and maneuver in safely.

Preferred Experience with computers, consumer electronics, appliances, TVs and commercial equipment.