Appliance Care Expert — In-Home Tech & Solutions Pro

Haier US Appliance Solutions, Inc.; New York (NY); On-site; USD 33,000 - 48,000; Full time

Benefits offered by this job

Service van provided

Laptop computer and smartphone

Uniforms, work boots, and specialized

Medical, dental, vision, and life ins.

401K and tuition reimbursement

Paid vacation and paid holidays

Career growth opportunities and formal

Annual wage increases and uncapped/in

Job summary

GE Appliances, a Haier company, invites you to join our Bodewell service team as an Appliance Service Technician in Albany, NY. You’ll blend hands-on repair skills with guidance to customers, delivering smart, lasting solutions and reinforcing our trusted brand.

You’ll diagnose, repair major appliances, and promote value-driven service plans while representing GE Appliances with professionalism and care. This role emphasizes safety, growth, and excellent customer experience.

Qualifications

• HS Diploma or GED required.
• 1+ years of experience with appliance repair, electrical, mechanical, HVAC, or property maintenance.
• Ability/experience diagnosing and repairing major appliances.
• Excellent customer service and communication skills with a responsive, professional approach.
• Basic computer aptitude including proficiency in Microsoft Office Suite specifically Microsoft Outlook and Microsoft Teams.
• Ability to work a flexible schedule with some Saturdays as needed.
• Have and maintain a valid state driver's license and successfully complete background check, physical, and drug screen.
• Must have or be willing to obtain CFC Certification within 6 months.
• Wear uniform & maintain standards of personal grooming & appearance consistent with GE Appliance values.
• Self-directed and solid team player.
• Ability to deescalate situations and rebuild customer confidence in our products.

Responsibilities

• Diagnosing and completing in‑home repairs on GE Appliances' major appliances
• Using sound judgment to recommend repair vs replacement based on cost-effectiveness and customer needs, prioritizing repairs whenever practical
• Promoting and selling service contracts, water filters, and related products/appliances as appropriate, always focusing on value‑driven solutions and the best customer experience
• Operating an assigned Bodewell service van to customer locations
• Accurately documenting repairs, routes, and work activities
• Participating in training sessions, meetings, and events to maintain industry expertise
• Managing inventory and maintenance of your service vehicle
• Delivering high-quality service and maintaining strong customer satisfaction
• Following all safety protocols to protect yourself and others

Skills

Appliance repair

Electrical

Mechanical

HVAC

Customer service

Microsoft Outlook

Microsoft Teams

Valid driver's license

Background check

CFC Certification

Salesforce CRM

Education

HS Diploma or GED

Tools

Salesforce CRM

Job description

GE Appliances, a Haier company, invites you to join our Bodewell service team as an Appliance Service Technician in Albany, NY. You’ll blend hands-on repair skills with guidance to customers, delivering smart, lasting solutions and reinforcing our trusted brand.

You’ll diagnose, repair major appliances, and promote value-driven service plans while representing GE Appliances with professionalism and care. This role emphasizes safety, growth, and excellent customer experience.