Apple Product Support Technician

Follett Corporation; Arcata (CA); On-site; USD 16,531 - 41,162; Full time

Job summary

Follett Higher Education is seeking an Apple Technician to drive sales, provide product support, and deliver exceptional service in campus bookstores. You will demonstrate deep Apple product knowledge, troubleshoot issues, and assist customers and team members while maintaining high standards of accuracy and security.

The role may require flexible hours, including nights and weekends, to meet customer needs and store requirements.

Qualifications

• 3-5 years of relevant experience.
• Bachelor's degree or equivalent.
• Previous computer software or product knowledge is required.
• Customer service, sales support, and ability to diagnose, repair and problem solve.
• Advance computer skills, including creating/sending emails and saving text documents.
• Experience in a warehouse, retail, or shipping/receiving environment is preferred.
• Proactive, with strong communication and problem-solving skills.
• Willingness to work nights and weekends when needed.

Responsibilities

• Driving sales and providing product support.
• Exemplify superior Apple knowledge and troubleshooting expertise.
• Collaborate with vendors to resolve complex problems and ensure customer satisfaction.
• Communicate clearly with customers in small groups and one-on-one interactions.
• Assess customer needs and provide solutions for great experiences.
• Rotate through different technical specialties and maintain up-to-date product knowledge.
• Keep current on Apple product changes and new launches.
• Perform other duties as assigned.

Skills

Customer service

Sales support

Troubleshooting

Communication skills

Time management

Self-motivation

Multitasking

Education

Bachelor's degree or equivalent

Tools

Apple certifications

Job description

Follett Higher Education is seeking an Apple Technician to drive sales, provide product support, and deliver exceptional service in campus bookstores. You will demonstrate deep Apple product knowledge, troubleshoot issues, and assist customers and team members while maintaining high standards of accuracy and security.

The role may require flexible hours, including nights and weekends, to meet customer needs and store requirements.